Program Manager, Housing Services - TRL

AVIVO • Minneapolis, MN

3d

About The Position

Do you know you have the power to change the course of someone’s life? Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people. We view housing as a human right and recovery as possible for everyone. If you are called to lead with compassion, clarity, and accountability, this role offers a meaningful opportunity to make lasting impact. Why This Role Matters The Program Manager, Housing Services provides leadership for Avivo’s Transitional Recovery Lodging (TRL) program—an essential bridge for adults and families working toward recovery while participating in Intensive Outpatient Treatment. TRL serves individuals with histories of long‑term homelessness and substance use, offering stability, dignity, and support during a critical moment of change. This role blends people leadership, program operations, and mission-driven impact, ensuring participants receive high-quality, trauma‑informed services while supporting staff to do their best work.

Requirements

• Associate degree + 3 years of experience, or Bachelor’s degree + 2 years of experience in human services or a related field.
• At least 2 years of supervisory experience, preferably in a behavioral health or housing‑related setting.
• Experience with—or a strong commitment to learning—harm reduction, trauma‑informed, recovery‑oriented services.
• Experience using electronic health records and managing multiple priorities in a dynamic environment.

Nice To Haves

• Community mental health or co‑occurring disorders settings.
• Programs serving individuals with dual diagnoses and histories of homelessness.
• Operations or program management in behavioral health or supportive housing.
• Strong people leadership, coaching, and performance management skills.
• Sound professional judgment, problem‑solving ability, and ethical decision‑making.
• Clear, timely communication with staff, partners, and leadership.
• Ability to build trust, inspire accountability, and lead with dignity and respect.
• Comfort balancing structure with flexibility in a fast‑paced environment.

Responsibilities

• Provide overall leadership and day‑to‑day oversight of Transitional Recovery Lodging, ensuring services are person‑centered, trauma‑informed, recovery‑oriented, and aligned with Housing First and harm‑reduction principles.
• Supervise, coach, and develop Program and Client Support Specialists, building a strong, accountable, and supportive team culture.
• Ensure 24‑hour program coverage and operational continuity, including participation in an on‑call rotation and providing direct support during urgent situations.
• Support participants throughout their stay and during successful transitions upon exit, including planning for housing, employment, education, and community connections.
• Develop, implement, and maintain program policies, procedures, and documentation in collaboration with leadership.
• Track, analyze, and report program outcomes, compliance requirements, and performance metrics using electronic health records and internal systems.
• Manage housing rosters, participant communications related to violations or move‑outs, and Emotional Support Animal (ESA) documentation.
• Build and maintain strong relationships with community partners, funders, and internal teams to enhance coordination and participant access to services.
• Participate in budgeting, contract monitoring, and funding compliance, communicating risks or changes to leadership.
• Actively advance Avivo’s commitment to undoing racism and reducing disparities by leading culturally responsive, inclusive practices and supporting team development in these areas.

Benefits

• Medical Health Plan
• Health Savings Account (HSA)
• Nice Healthcare – chat, video visits, and in‑home primary care
• Dental Plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long‑Term Disability
• Option to purchase critical illness, accident insurance, and short‑term disability
• 401(k) Plan
• 10 Paid Holidays & generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree