Program Manager - Global Talent Analytics

Bank of America•Charlotte, NC

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. Specific description The Program Manager – Global Talent Analytics is responsible for delivering high-quality data analysis, reporting, and strategic insights to support talent-related business decisions. Key responsibilities include managing large and complex datasets, developing repeatable and scalable analytics solutions, and providing thought leadership on metrics and data quality in partnership with the Governance, Operations, Analytics & Transformation team within the Chief People Office. Job expectations include leveraging advanced Excel capabilities, partnering with cross-functional teams, and designing efficient, automated analytical processes that drive operational excellence at an enterprise scale.

Requirements

Demonstrated experience analyzing large, complex datasets within an enterprise environment.
Background or strong understanding of analytics and reporting, ideally with an emphasis on HR metrics
Advanced proficiency in Microsoft Excel, including complex pivot tables, data manipulation, filtering, and lookups.
Proven ability to translate data into clear, results‑driven insights and present findings effectively, including creating concise, executive‑level PowerPoint presentations with guidance from HR leadership.
Ability to work effectively in situations with ambiguity and shifting priorities.
Strong track record of designing or enhancing processes with a focus on efficiency.
Exceptional organizational skills with a strong attention to detail.
Experience using reporting and analytics to drive tactical improvements and communicate business narratives.
Proactive thinker with the ability to balance multiple priorities, requests, and goals.
Excellent communication skills (verbal, written, and presentation) with the ability to build strong relationships across all levels of stakeholders.
Self‑motivated and self‑directed, with strong organizational skills and the ability to manage priorities without compromising quality or deadlines.
Ability to manage deliverables in a fast‑paced, matrixed environment.

Nice To Haves

Experience with data visualization platforms (Tableau, Power BI), query languages (SQL), or programming languages such as Python
Proven track record building automated tools, macros, or workflow solutions in Excel or VBA
Skills: Program Management
Project Management
Reporting
Consulting
Problem Solving
Leadership Development
Performance Management
Collaboration
Presentation Skills
Prioritization
Issue Management
Risk Management
Process Design
Process Performance Management
Oral Communications

Responsibilities

Performs complex data analysis and modeling across large datasets to generate insights and recommendations supporting talent business strategies.
Builds and enhances automated reporting solutions and analytical tools, including advanced Excel models and potentially macros and VBA scripts.
Translates ambiguous business questions into structured analytical approaches and delivers clear, actionable insights.
Produces high-impact dashboards, scorecards, and visualizations to support senior leader decision-making.
Partners with HR, Technology, and Operations teams to ensure analytics accurately reflect business processes, data flows, and operational realities.
Develops and improves data management routines, processes, and controls to ensure accuracy, consistency, and proper governance of workforce and operational data.
Identifies issues, trends, and emerging risks within large datasets and escalates appropriately with recommended solutions.
Streamlines manual processes by designing efficient workflows, automation routines, and repeatable analytical frameworks.
Supports strategic initiatives by conducting scenario analysis, forecasting, and modeling.
Documents analytical methodologies, processes, and data definitions to ensure transparency and continuity.