Program Manager, Global Operations Employee Experience (GOEX)

About the position

GOEX is looking for a Program Manager with a demonstrated passion for building innovative new mechanisms that support our global mission to become Earth's Best Employer. As a Program Manager on the GOEX Internal Programs team, you will play a critical role in developing and leading new strategic initiatives from discovery through sustainment, and partnering with leadership stakeholders and cross-functional partners to deliver mechanisms that improve the employee experience. To be successful in this role, you must be an expert in building new programs, driving continual improvements to existing program portfolios based on employee feedback and collaborating effectively across technical and non-technical teams; ensuring alignment between efforts across people, process, and technology.

Responsibilities

• Own Program Design & Development: Lead complex company-wide projects through the full lifecycle of design, development and execution, ensuring their timely and effective delivery.
• Teach and Lead Project Management: Get hands on with project plans, scheduling and planning, monitoring and status reporting against planned deliverables, benefits and milestones.
• Build Analytics and Measurements: Possess exceptional analytical skills, and communicating data findings.
• Empathy for the Voice of the Associate and Managers: Develop a keen understanding of the voice of our Associates and managers.
• Deliver Innovative Solutions: Challenge current practices and think outside the box to generate creative ways to scale ER programs.
• Drive Communication: Own communications to program participants and stakeholders that cut through the noise of competing requirements.
• Lead Cross-Functional Collaboration: Partner with teams including technology, business and services organizations to bring solutions to life.
• Master of Problem Solving: Troubleshoot issues independently and drive them to closure with minimal supervision.
• Able to travel lightly: This is a position that may require occasional planned travel domestically and internationally.

Requirements

• 4+ years of program or project management experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice-to-haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Benefits

• Medical benefits
• Financial benefits
• Equity options
• Sign-on payments