Program Manager Global ERP - Order Management & Testing

TaylorMade Golf Company•Carlsbad, CA

41d•$100,000 - $115,000•Onsite

About The Position

The Program Manager, Global ERP for Order Management and User Acceptance Testing oversees global ERP processes and systems, focusing on multi-brand commercial operations. Reporting to the Senior Manager of Global Systems, this role manages order intake, order book, pricing, sales programs, delivery commitments, scheduling, and client documentation. As a systems expert, the ERP Manager connects customer service, sales, operations, finance, and IT teams worldwide, ensuring systems meet evolving business needs through troubleshooting and improvement initiatives. The position also leads user acceptance and regression testing for North America and global projects.

Requirements

Extensive experience with ERP systems, including implementation, support, and management of modules like EBS Order Management, Advanced Pricing and Oracle Configurator.
Strong skills in ERP testing methodologies, including test script creation, execution, and defect management.
Ability to manage systems and coordinate with teams across different international locations.
Strong analytical skills to troubleshoot issues, analyze data, and drive continuous improvement.
Excellent communication and leadership skills to collaborate with stakeholders at all levels.
Proficient in Excel and Business Objects
Exercises judgment within defined procedures and policies to determine appropriate action.
Bachelor’s degree preferred
8+ years of related experience

Responsibilities

Lead as a global Oracle order management expert, supporting daily operations and enhancements through scalable, standardized solutions.
Subject Matter Expert and manages the business functions for the Order to Cash modules within Oracle EBS, including order entry, order management, pricing, sales programs, freight programs, reservations, promising, scheduling and customer-facing documents.
Good knowledge of Oracle configurator and assists configurator team with troubleshooting and system requirements.
Serves as the project manager, integrating all business processes including accounting, sales operations, inventory management, purchasing and scheduling, and order fulfillment to ensure seamless system functionality.
Collaborate with business units to identify processes suitable for automation through Artificial Intelligence, aiming to enhance operational efficiency and data quality.
Evaluates data to understand customer business objectives from all regions and converts these insights into application and operational requirements for IT.
Coordinate with IT and support Oracle configuration, functionality, enhancements, functional design, and issue resolution.
Manages quad-branded wholesale order books to minimize disruption to order flow for the NAM business, including active cleanup and reporting.
Supports integration of multiple order entry sources into Oracle EBS, working with sales management and sales administration to streamline processes, implement enhancements, troubleshoot
Supports global business owners with process gap identification, escalates gaps to IT and assists with business solutions, system modifications, and workarounds as needed to support commercial functions.
Provides expertise in Oracle configuration, functionality, enhancements, and functional design from a business perspective, and serves as a liaison with technical support to resolve issues efficiently.
Oversees ERP UAT environment to ensure current updates as it relates to specific areas of responsibility.
Manages regression testing and user acceptance testing in support of all NAM and Global enhancement releases and upgrades to the Oracle EBS environment.
Oversee the Global User Acceptance Testing model by collaborating with key North America and regional business leaders to document test cases and ensure their timely execution, thereby minimizing potential business disruptions.
Conduct periodic meetings to manage test completions on time and share testing status with key stakeholders and highlight any risks in solutions being tested.
Review accuracy of test cases pertaining to business processes and programs and assists with the maintenance and upkeep of the test scripts repository supporting all regression testing of Global Projects and enhancements.
Build KPI’s using DOMO/reporting tools for tracking global change requests, enhancements, regression and global user acceptance testing status.
Responsible for overseeing the migration of solutions to production environments following comprehensive testing across all systems and regions.
Supports regional/acquisition ERP fold ins as required by business need.
Requires an excellent understanding of standard business practices related to Purchasing, Inventory Management, Sales Operation, Scheduling, Order Fulfillment and Accounting (Accounts Receivable, General Ledger).
Performs other related duties and assignments as required.