Program Manager, Field Onboarding

SRS Distribution Inc. • McKinney, TX

172d

About The Position

The Program Manager is responsible for designing, delivering, and continuously improving onboarding experiences that prepare new field team members to succeed quickly and confidently in their roles. Reporting to the Senior Manager, Learning & Development, this role will create scalable onboarding solutions for field frontline, and leadership onboarding and training. This role ensures that every new hire gains product knowledge, systems proficiency, sales skills, and customer experience mindset necessary to perform at a high level from day one. The ideal candidate thrives on connecting learning to measurable results, is passionate about field-based development, and excels at building engaging, hands-on learning experiences that stick.

Requirements

• Proven success designing and delivering onboarding training programs for sales and/or customer-facing roles in a decentralized, field-based organization.
• Strong facilitation skills and comfort presenting to all levels, from frontline employees to regional leadership.
• Working knowledge of adult learning principles, instructional design methodologies, and performance coaching.
• Experience using learning tools and assessments (e.g., Predictive Index, or similar platforms).

Nice To Haves

• Experience in the building materials, distribution, or construction-related industries.
• Formal training in operations, a sales methodology (e.g, Challenger, SPIN, Sandler) and/or customer experience frameworks.
• Familiarity with onboarding strategy and ramp metrics for sales, service and leadership roles.
• Experience building 'train-the-trainer' programs for front-line leaders and managers.
• Proficiency in learning technologies (e.g., Articulate, Workday Learning) and virtual facilitation platforms.

Responsibilities

• Develop, launch, deliver and sustain onboarding programs that accelerate time-to-productivity for all new field-based sales and service hires.
• Incorporate core elements such as SRS sales methodology, operational excellence, customer experience standards, product knowledge, pricing strategies, and system navigation.
• Blend virtual, self-paced, and in-person learning for maximum engagement and retention.
• Partner with hiring managers and field leaders to create clear onboarding roadmaps for each role.
• Embed role-specific performance expectations and ramp milestones.
• Integrate assessments (e.g., Predictive Index) to tailor development paths and ensure cultural alignment.
• Build and deliver 'train-the-trainer' sessions to equip managers with tools and techniques to coach new hires during onboarding.
• Provide onboarding playbooks and checklists to ensure consistent execution across regions and branches.
• Track onboarding effectiveness through ramp metrics, participant feedback, and post-program performance data.
• Partner with operations to analyze data and refine content, delivery, and scheduling for greater impact.
• Conduct branch visits to observe onboarding in action, coach leaders, and facilitate hands-on sessions with new hires.
• Maintain open communication with stakeholders to ensure onboarding programs align with field realities and priorities.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees