Program Manager – Federal Infrastructure and Operations #1579568

Network Designs-posted 1 day ago
Full-time • Manager
Onsite • Leesburg, VA
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We are seeking an experienced on-site Program Manager to lead a large, complex federal IT program supporting the Federal Agency's Infrastructure & Operations (I&O) Services. This position requires both technical expertise and strong managerial capabilities to oversee enterprise IT operations, engineering projects, and multi-disciplinary contractor teams. The Program Manager will serve as the Government's primary point of contact, ensuring delivery excellence, adherence to Agency and federal standards, and continuous improvement in IT service delivery.

  • Provide day-to-day leadership, management, and oversight for all contractor personnel performing under the Services Task Order.
  • Serve as the primary liaison with the Federal Contracting Officer's Representative (COR) and Government leadership, ensuring responsive, transparent, and effective communication.
  • Manage program cost, schedule, performance, and quality in accordance with contract requirements, Federal policies, and industry best practices.
  • Oversee the execution of services across multiple Agency operational divisions, including: Enterprise Operations Center - 24x7x365 monitoring, alerting, and incident response. Business Management Services - performance reporting, configuration and change management, and resource allocation. Service Delivery - deployment, release, and pre-production environment management. Operations Support - authentication services, directory services, account management, and network operations. Cloud & Hosting Services - hosting solutions, data centers, and cloud service provisioning. Product & Services Management - continuous development and optimization of managed services.
  • Monitor staff performance, address issues promptly, and ensure compliance with service level agreements (SLAs).
  • Lead risk management, issue resolution, and escalation processes for all program activities.
  • Ensure smooth transitions during phase-in and phase-out periods, including staffing, onboarding, and knowledge transfer.
  • Drive process improvement initiatives, applying ITIL best practices and Agile methodologies.
  • Develop, maintain, and deliver required contract reports, metrics, and deliverables on schedule.
  • U.S. Citizenship is required
  • Must be able to obtain a Public Trust clearance
  • This position requires working onsite in Leesburg, VA, 5 days per week
  • Bachelor's degree in Project Management, Business Management or an IT- related field
  • Minimum 12-15 years of relevant program/project management experience supporting large-scale federal IT programs
  • Project Management Professional (PMP) certification or equivalent.
  • ITIL certification (v3 or v4).
  • Strong technical knowledge of enterprise IT service delivery, operations, and engineering.
  • Experience with Agile development and IT service management practices.
  • Proven ability to manage cost, schedule, performance, and risk in a complex, multi-stakeholder environment.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Experience managing programs similar in scope and complexity
  • Expertise in performance management, project controls, and resource planning.
  • Demonstrated success in implementing process improvements and innovation initiatives.
  • Federal IT program management experience with FAA, DOT, DOJ or similar agency.
  • comprehensive health, dental, vision, pet, and legal insurance
  • 401(k) retirement matching
  • paid leave
  • paid holidays
  • health and wellness programs
  • employer-paid life and disability insurance
  • professional development
  • education benefits
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