Program Manager – Family Medicine Residency

LifeLong Medical Care•Richmond, CA

17d•$80 - $90

About The Position

Under the supervision of the Family Medicine Residency Program (FMRP) Senior Program Manager (SPM), the Program Manager is responsible for the management and oversight of FMRP curriculum and rotation implementation. The Program Manager works with medical residency program stakeholders to ensure its alignment with the program’s mission and the Accreditation Council for Graduate Medical Education (ACGME) standards. This is a full time, exempt, benefit eligible position in Richmond, CA. LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Requirements

Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins.
Excellent leadership, organizational, administrative and time management skills.
Ability to motivate and inspire team members (internal and external), resolve or escalate conflicts, and keep the team accountable and on target.
Demonstrated effectiveness in meeting deadlines, facilitating teams and working collaboratively with stakeholders in varying levels, including executives.
Clear and concise communication skills – written and oral – as well as exceptional interpersonal skills.
Proactive in identifying problems and working towards solutions with superior analytical, critical thinking and problem-solving skills.
Ability to make independent judgments and know when to involve upper management.
Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
Strong written and verbal communication skills including ability to tailor messaging/updates to address various stakeholder groups.
A willingness to take initiative and learn new skills or content.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications and health information technology, including databases.
3+ years of experience in healthcare, graduate medical education, and/or adult education curriculum development.
Program or project manager or equivalent experience desired.

Nice To Haves

Master’s of Public Health, Education or Public Administration degree preferred.

Responsibilities

Supervise and evaluate the Program Coordinator and Program Scheduler for the Family Medicine Residency Program.
In collaboration with the elective curriculum director, Oversee the lifecycle of the elective planning process for all trainees
Initiate and manage Program Letters of Agreement (PLAs) for required and elective experiences
Work closely with program scheduler to ensure resident and faculty schedules align with requirements, time is accurately tracked and communicated to relevant partners.
Work closely with the program coordinator to provide oversight of external partner onboarding, rotation communications, evaluations and schedules
Liaise with curriculum directors to develop, document and maintain learning goals and objectives as well as evaluation tools for each curriculum. Support rotation schedule development with internal and external partners.
Manage and maintain trainee files and resident education portfolios, including tracking progress, assessments, and ensuring compliance with individual learning objectives
Oversee administrative functions related to onboarding, licensure, certification, and credentialing of residents to ensure smooth program operations.
Manage onboarding and orientation for newly matched residents
Create and use detailed work plans, project timelines, and perform continuous process improvement.
Provide cross coverage for administrative team members during leaves of absence
Support events, special projects and other FMRP functions, as needed