Program Manager – Exam Management - Vice President

JPMorgan Chase & Co.•Plano, TX

About The Position

Step into a pivotal role at JPMorganChase, where your expertise in exam management will drive operational excellence. You’ll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement. As a Vice President Program Manager within Consumer and Community Banking, you will manage and coordinate investor and agency exams across Mortgage Banking. You partner with Control Managers, Operating Division contacts, Legal, and Senior Managers to deliver well-governed exam execution, response management, and remediation outcomes. You help shape the team culture and drive continuous improvement. You will work with federal government agencies (HUD, VA, GNMA, USDA, MHA-C), GSEs (FHLMC, FNMA), private investors, master servicers, and mortgage insurance companies. Your role is critical in ensuring compliance and operational excellence within Home Lending.

Requirements

Ability to partner with stakeholders on projects
Strong written and oral executive-level communication skills
Minimum 8 years of experience in Mortgage Operations, Operational Risk, or Audit
Minimum 5 years of management experience
Strong attention to detail and ability to manage multiple deliverables in parallel
Familiarity with investor, federal, and state regulatory requirements

Nice To Haves

Demonstrated experience driving root cause analysis, gap assessment, and process improvement in an exam/remediation context

Responsibilities

Partner with Exam and Control Managers to review engagement letter details and confirm exam scope and focus
Identify and validate remediation status for prior findings within current exam scope
Lead meetings with Operating Divisions to confirm status, evidence, and readiness related to prior issue remediation
Inform senior Operating Division leadership of open Action Plans and drive escalation to closure
Coordinate pre-exam preparation meetings to ensure Operating Divisions understand completed remediation and current exam focus
Participate in ongoing exam meetings, including discussions of open, newly disclosed, or prior findings
Lead issue-focused working sessions to substantiate and clarify potential findings with stakeholders and examiners
Identify opportunities to resolve or remediate items during the exam period
Participate in exam exit meetings to confirm final findings and align on remediation and Action Plan development
Provide regular status updates to Exam and Control Managers on key developments, risks, and escalations
Manage and perform project work as identified and assigned