The Enhanced Care Management (ECM) Program Manager, provides leadership and direction for the organization’s care management operations and services, aligning with the organization's mission, strategies, and objectives. Supervises the care management team. Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them. Implements plans and tools to meet organizational goals and objectives. Works closely with other departments to design, implement, and evaluate care management programs. Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served Supports the development, implementation, and evaluation of effective pilots, programs and practices derived from market leading and evidence-based research and performance outcomes. Ensures standardization and optimization of workflows of models of care that are being spread and scaled. Develops playbooks for care management models that are ready for spread and scale; Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs. Continuously evaluates market leading and evidence-based research focused on care management programs. Works on design, implementation, and evaluation of IT solutions to support care management documentation and monitoring of efforts. Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation Reports to the Director of Operations Performs miscellaneous job-related duties as assigned