Program Manager, E-Commerce Subscription

Amazon•Austin, TX

About The Position

We are looking for a Program Manager to join the Whole Foods Market E-Commerce Business Team. This Program Manager will drive critical business inputs around the Grocery Subscription including member benefits, service pricing, and customer go to market. Program Managers lead program strategy, execution, and KPI management of key E-Commerce workstreams in partnership with Merchandising, Marketing, Operations, Finance and Technology. We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams, including Whole Foods Market global and regional teams, and Amazon Business, Operations, and Technical teams.

Requirements

Understanding of e-commerce strategy, planning, and execution.
Good quantitative and financial analysis skills. Good analytical skills.
Excellent communication skills, including written, verbal, and listening.
Presents information and responds to questions with guidance, one-on-one, and with internal and external customers.
Tailors communication approach to specific situations and audiences.
Ability to leverage, influence, navigate, and build partnerships across business teams.
Impacts the quality of own work and that of the team. Ability to build and nurture relationships with cross-functional Team Members.
Understands standard project management methodologies and requirements.
Ability to plan, estimate, organize, and monitor projects.
Ability to keep projects on track financially, creatively, and in accordance with stakeholder deadlines.
Understands company, business unit, and/or project strategy, goals, and objectives.
Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives.
Understands the WFM product mix, supply base, and retail operations.
4+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Responsibilities

Executes assigned e-commerce programs and projects
Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
Develops program-specific tactics and goals to achieve business and customer engagement objectives.
Leads execution of programs, including: o Managing timelines o Managing budgets o Program status communication
Ensures / develops weekly, monthly, and quarterly reporting for e-commerce programs.
Identifies reporting requirements and ensures access to program-related data
Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
Maintains awareness of e-commerce trends, developments, and best practices.
Provides coaching and mentoring for new TMs.
Serves as a resource on WFM capabilities and captainships.
Informally shares appreciation and feedback to improve the performance of others.