The Program Manager, Digital Customer Success owns the design, execution, and continuous improvement of Auctane's customer success lifecycle and digital programs. This role connects people, process, and platforms to scale customer engagement and retention efficiently, turning lifecycle data into action through automation, playbooks, and enablement. This role involves operationalizing lifecycle orchestration, defining triggers, workflows, systems, and metrics that guide when and how customers are engaged. This person reports directly to the Sr. Director of Digital Success at Auctane. This hybrid role is based in Austin, Texas and follows an in-office schedule (Tuesday through Thursday) with Monday and Friday being flex days.