Program Manager, Data Ops

Campus•New York, NY

16h•$105,000 - $125,000•Hybrid

About The Position

We are seeking a Program Manager to own and drive medium-sized, cross-functional initiatives across Data Operations and partner teams. This role plays a critical part in turning strategy into execution and using data to continuously improve student outcomes, team effectiveness, and operational efficiency. You’re excited about this opportunity because you will… Own medium-sized, cross-functional initiatives end-to-end, from planning through delivery. Drive timelines, dependencies, and execution to ensure high-quality outcomes, while measuring impact against defined success metrics. Analyze operational, student, and people data to identify root causes, surface insights, and inform prioritization and interventions (e.g., retention, throughput, quality, efficiency). Align Data, Product, Engineering, and Operations partners to move work forward. Anticipate and resolve risks, blockers, and trade-offs through decisive action and escalation. Evaluate how people, process, and tooling are working together — and recommend changes to improve performance, consistency, and scalability. Improve and document operational workflows to increase speed and consistency. Keep stakeholders aligned through clear, concise communication. Reinforce a culture of ownership, accountability, and execution.

Requirements

You have about 3 years of experience managing projects or programs in an operations, data, technology, or startup environment.
Experience working with data teams and foundational familiarity with SQL and Python, enabling you to effectively manage analysts and engage in technical discussions.
You have owned projects end-to-end and are comfortable being accountable for timelines, outcomes, and stakeholder alignment.
You are an excellent communicator, able to clearly synthesize information and adapt messaging to technical and non-technical audiences.
You are highly organized, detail-oriented, and skilled at managing multiple workstreams simultaneously.
You are proactive and solutions-oriented, able to anticipate issues and drive resolution without waiting for direction.
You thrive in fast-paced, ambiguous environments and can bring structure where none exists.
You are collaborative, direct, and comfortable navigating cross-functional dynamics.
You are motivated by impact and excited to contribute to improving access to education through strong operations.

Responsibilities

Own medium-sized, cross-functional initiatives end-to-end, from planning through delivery.
Drive timelines, dependencies, and execution to ensure high-quality outcomes, while measuring impact against defined success metrics.
Analyze operational, student, and people data to identify root causes, surface insights, and inform prioritization and interventions (e.g., retention, throughput, quality, efficiency).
Align Data, Product, Engineering, and Operations partners to move work forward.
Anticipate and resolve risks, blockers, and trade-offs through decisive action and escalation.
Evaluate how people, process, and tooling are working together — and recommend changes to improve performance, consistency, and scalability.
Improve and document operational workflows to increase speed and consistency.
Keep stakeholders aligned through clear, concise communication.
Reinforce a culture of ownership, accountability, and execution.

Benefits

A compensation package that includes a base salary ($105,000 – $125,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life