Program Manager - Customer Success

Fiserv • Alpharetta, GA

229d

About The Position

At Fiserv, we don't just process data; we unlock its potential to drive innovation and growth. With over 35 billion financial transactions annually—25,000 transactions per second across 6 million merchants—we engage with nearly every American household, generating valuable data to serve our customers and markets. Our Data Commerce Solutions team harnesses this scale to create impactful products and insights. From detecting fraud and analyzing economic trends to empowering small businesses with customer insights, we drive meaningful change across the business landscape. As a Customer Success Program Manager you will focus on client implementation and relationships, executing existing processes as well as developing new ones to solve complex implementations and problems. You will ensure customer satisfaction, and support the testing and operational processes necessary for a seamless go-live experience.

Requirements

• Bachelor's degree in business, Information Technology, Computer Science, or a related field.
• 10+ years in project management and or customer operations with a proven-track record of solving complex implementation problems.
• Experience working with APICloud Data Sharing, Data integration and data delivery.
• Proficient communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.

Nice To Haves

• Experience in fraud detection, financial services, consumer transactions, or consumer payment systems.
• Capable of thriving in a fast-paced, dynamic environment with a high level of adaptability and resilience.

Responsibilities

• Oversee the complete operations lifecycle, including the implementation of products across all Data Commerce Solutions verticals.
• Conduct thorough needs evaluations with clients to understand their environment and set realistic expectations.
• Manage the complexities of implementations, ensuring 100% efficiency and meeting all client requirements.
• Proactively manage and mitigate reputational risks while maintaining Fiserv's esteemed reputation.
• Work closely with the technology team to ensure all configurations and testing are completed successfully.
• Coordinate with stakeholders to manage all aspects of implementation, testing, and go-live processes.
• Develop detailed project plans, including configuration setup, testing schedules, and go-live activities.
• Implement strict testing discipline, ensuring transparency and adherence to schedules and protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree