Program Manager, Customer Stories & Advocacy, NYC

Harvey • New York, NY

7d • $116,200 - $174,200

About The Position

We are seeking a highly organized and strategic Program Manager, Customer Stories & Advocacy to own and scale Harvey's customer storytelling and executive advocacy engine. In this role, you will evolve Harvey's Customer Stories program from a strong foundation into a repeatable, global advocacy system—one that fuels GTM motions, product launches, executive credibility, and long-term customer loyalty. You will be accountable for the full lifecycle of customer storytelling, including writing, editing, and producing customer stories and executive profiles across written and video formats, from concept through final publication. This is a high-visibility, cross-functional role at the intersection of Customer Engagement, Product Marketing, and GTM, ideal for someone who thrives on building durable programs while personally owning the quality and clarity of the output.

Requirements

• 5–8 years of experience in customer marketing, storytelling, advocacy, program management, or related roles at a high-growth SaaS or technology company
• Proven experience owning end-to-end customer stories or advocacy programs, from strategy and writing through execution
• Exceptional writing, editing, and storytelling skills, with a proven ability to independently produce polished, executive-ready customer stories and advocacy content
• Meaningful experience with video production—including planning shoots, working with production crews on site, managing post-production workflows, and delivering polished video content
• Strong program management skills with exceptional attention to detail and follow-through
• Excellent written and verbal communication skills; comfortable engaging with senior executives and internal stakeholders

Responsibilities

• Own the strategy, roadmap, and execution of Harvey's Customer Stories program, delivering high-impact, use-case–led stories across written and video formats, priority segments, and geographies
• Collaborate with internal creative teams and external production partners to plan, produce, and deliver video customer stories—from concept and scripting through on-site shoots and post-production
• Scale and operationalize the Innovation Spotlight program, a video-driven format spotlighting senior customer leaders (CIOs, CINOs, GCs, CLOs) to elevate Harvey's executive-level credibility
• Build the operational backbone for customer stories and advocacy programs, including intake processes, editorial calendars, production workflows, approval processes, and localization frameworks
• Partner cross-functionally with Product Marketing, Sales, and Customer Success to align stories with core narratives, use cases, and launches
• Build trusted, long-term relationships with senior customer stakeholders and act as a front-line ambassador for Harvey in executive storytelling and advocacy moments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed