Program Manager (Contract Manager)

CDW

2d•$88,000 - $122,400

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Program Manager leads a team of Contract Management professionals and provides direct support for an assigned portfolio of contracts. Program Managers are responsible for ensuring compliance of all regulatory and operational commitments made to customers and serve a vital role to minimize overall risk and maximize revenue and profit through each contract.

Requirements

Bachelor’s Degree
Four (4) years of relevant contracts management experience
Effective communication skills (verbal and written)
Experience presenting to senior and executive level management
Strong problem-solving skills
Strong project management skills
Proven success in negotiating complex contract matters
Knowledge of standard procurement contracting and proposals process
Ability to develop, analyze, and interpret complex statistical data and/or to develop contracting strategies based on this information
Ability to work effectively and collaboratively to solve contract matters and drive desired business outcomes
Operates autonomously with minimal guidance required
Ability to influence decisions and motivate positive change
Impeccable attention to detail and produces high quality work product
Experience with handling sensitive, confidential matters appropriately
Proficient in MS Excel, Word, Outlook, PowerPoint and Access
Ability and willingness to travel 10% or as needed to other CDW locations, meeting and client site

Nice To Haves

Five (5) or more years of IT industry contract management experience
Experience with E-Rate
Knowledge of CDW/G Business Systems
Advanced in MS Excel, Word, PowerPoint, and Access
Served as a team leader or influencer in previous roles
Experienced presenter and/or trainer
Contract negotiation experience

Responsibilities

Supervise Contract Analyst and/or Deputy Program Manager coworkers
Lead all efforts to operationalize and market contracts
Respond to customer requests for audit and project manage process
Conduct internal audits to measure regulatory and operational compliance
Provide preliminary dispute resolution to ensure customer satisfaction
Conduct presentations to senior leadership internally and externally
Maximize contract productivity and profit
Educate sellers, partners, and customers on proper contract usage
Draft and negotiate master sales agreements, special programs, teaming agreements, amendments, addenda, and other contractual documents, as needed
Conduct performance review of all existing and expiring agreements, make recommendations regarding strategic enhancements, and lead renewal efforts
Conduct business reviews with the business and customers, as necessary
Ensure compliance of all service levels committed to as part of contracts assigned