Program Manager, Consortium Operations, Risk Management

EPIC Brokers•New York, NY

4h•$180,000 - $220,000•Hybrid

About The Position

The Program Manager, Consortium Operations is the enterprise leader responsible for the full operational execution, performance, and integrity of group insurance programs. This role oversees the complete operating platform—exposure gathering, modeling, underwriting workflow, market submission, service delivery, captive governance support, financial operations, loss control, claims, analytics, and transactional processes. Ultimately, the Program Manager is responsible for the day-to-day delivery of service to the Consortium Members – supervising an interdisciplinary team of X risk management professionals. This position also provides oversight of EPIC’s captive management team. The Program Manager also ensures EPIC Captive Management is aligned, resourced, and operating under the appropriate governance standards while operational and governance actions occur within the designated committees, captives, and counsel. The role is also responsible for the successful installation and scaling of additional consortium programs, ensuring all operating components are standardized, repeatable, and consistent across the enterprise.

Requirements

10+ years leading insurance program operations, risk financing, captive operations, consortium programs, or complex risk structures.
Deep technical expertise across underwriting, modeling, claims, loss control, finance/accounting, or captive governance.
Proven experience leading multi-vendor ecosystems and cross-functional operational models.
Strong executive communication skills with experience presenting to Boards, committees, and senior stakeholders.
Demonstrated ability to build scalable operating platforms and replicate them across programs.

Nice To Haves

Experience working with or overseeing internal governance-support units (e.g., Captive Managements equivalents).
Familiarity with Origami, Archipelago, PowerBI, and insurance accounting systems (e.g., Sagitta).
Commercial real estate insurance experience.
Relevant designations (ARM, CPCU, ARe, CRM).

Responsibilities

Exposure Gathering & Intake Operations
Modeling & Analytics Execution
Market Submission, Quoting & Binding
Service Platform Oversight
Captive Governance Support & Oversight
Loss Control & Engineering Oversight
Claims Oversight
Finance & Accounting (Revenue Cycle)
Transactional Workflow Oversight
Program Tracking & Dashboard Governance
Stewardship Management

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation