Program Manager & Compliance Lead

Akiva Ai•Seattle, WA

12h•$115,000 - $160,000•Hybrid

About The Position

AKIVA is seeking a Program Manager & Compliance Lead to own end-to-end delivery of our on-call / on-demand staffing operation supporting a public-sector client in the Seattle metropolitan area. You will serve as the single point of contractual accountability to the client, manage the recruiting and account-operations team, own SLA and quality performance, and ensure full compliance with employment laws, background-screening regulations, and client-specific workforce requirements. This is a senior, high-visibility role with significant growth potential as AKIVA scales its Pacific Northwest staffing practice. AKIVA-provided AI-assisted governance, compliance-monitoring, and reporting tools may be leveraged to accelerate oversight and continuous improvement.

Requirements

Bachelor's degree in Business, Human Resources, Public Administration, or related field (equivalent experience may be substituted)
8+ years of staffing, talent acquisition, or workforce-services experience — including at least 3 years managing a government, public-sector, or multi-role staffing account
Strong working knowledge of EEOC, FCRA, Title VII, ADA, and state/federal employment law as applied to staffing operations
Demonstrated experience leading SLA-driven service-delivery programs
Excellent stakeholder management, escalation handling, and executive-level business-writing skills
Proficient with ATS platforms, Microsoft Office Suite, and electronic billing/invoicing portals
Ability to work hybrid in the Seattle metropolitan area and be reachable for executive escalations
Must be authorized to work in the United States

Nice To Haves

Project Management Professional (PMP), SHRM-CP, SHRM-SCP, or PHR certification
Prior experience with HUD Section 3 compliance, Section 3 worker certification, or public-housing workforce programs
Experience with Washington State public-records responsiveness (RCW 42.56) and related records-retention standards
Experience with supplier diversity / WMBE partner management and reporting
Master's degree in Business, Human Resources, or Public Administration
Familiarity with AI-assisted talent-matching, compliance-monitoring, and executive-reporting tools

Responsibilities

Serve as the single point of contractual and executive-level accountability to the client; own the client relationship and lead recurring business reviews
Own SLA and KPI performance — candidate submittal turnaround (2 business days standard, 5 for hard-to-fill), fill rate, quality-of-hire, billing accuracy, satisfaction scores
Supervise, coach, and develop the Account & Billing Coordinator and Senior Recruiters; set performance targets and conduct regular reviews
Design and enforce the compliance framework — EEOC candidate-assessment guidance, FCRA-compliant background checks, I-9 / E-Verify, state wage-hour laws, driver-abstract reviews for driving-required assignments
Own client-specific compliance obligations — including federal Section 3 tracking and reporting for HUD-funded clients, supplier diversity reporting, and public-records responsiveness under applicable state law
Manage client escalations, candidate performance disputes, and removal requests in accordance with contract terms
Oversee the timesheet, billing, and invoicing cycle in partnership with the Account & Billing Coordinator; ensure invoice accuracy and on-time submission to client AP portals
Build and manage the candidate bench across target labor categories — administrative, IT, accounting, clerical, and adjacent roles
Lead onboarding of new placements, coordinate offboarding at assignment end, and support temp-to-permanent conversions and direct-hire placements
Author and maintain SOPs, process documentation, and continuous-improvement plans
Deliver monthly performance dashboards and quarterly strategic business reviews to the client
Coordinate with AKIVA corporate leadership on subcontractor / teaming-partner management and small-business and WMBE participation reporting
Represent AKIVA in local industry associations, staffing networks, and client-community events