Program Manager- Community Living

Noble, Inc•Indianapolis, IN

20d•Onsite

About The Position

Leadership position in Community Living responsible for providing quality direct support services for individuals in residential and community-based settings, while also responsible for providing some administrative support and oversight for assigned clients. Generally assigned to one primary location.

Requirements

Ability to learn and effectively utilize identified computer software applications to accomplish tasks
Ability to read, comprehend, interpret and apply information from general procedures, instructions, data and reports.
Oral/written communication skills to clearly and effectively express ideas.
Ability to positively participate as an effective team member.
Ability to understand and implement changes, as directed, in anticipation of events and circumstances.
Customer service, negotiation and networking skills to support individuals served in desired services
Associates degree required. Bachelor’s degree preferred in rehabilitation, psychology or other related major preferred
Minimum of 2 years’ experience working with individuals with developmental disabilities, preferably in residential services
Technical/professional knowledge in social work, rehabilitation and/or human services
Skills to effectively understand the Person-Centered Plan process, funding sources and utilization of hours
Attention to detail, quality assurance and ability to analyze and manage procedures, information and schedules
Prolonged periods sitting at a desk and working on a computer
Must have ability to lift/move materials weighing up to 50 lbs. periodically

Nice To Haves

Bachelor’s degree preferred in rehabilitation, psychology or other related major preferred

Responsibilities

Schedule staff in a manner that provides needed coverage for clients and minimizes overtime pay, while ensuring that ISP outcomes can be adequately achieved.
Ensure all Individual Support Plans (ISPs), Person-Centered Plans (PCPs), Behavior Plans and High-Risk Health Plans are current and ensure staff receive training for successful implementation of such plans.
Coordinate with the appropriate health care professionals to ensure clients’ medical needs are met and schedule staff to cover medical appointments.
Ensure all safety measures, including fire and tornado drills, are implemented and appropriately documented per regulations.
Provide on-call support for Community Services department as needed. Respond to emergency situations or provide crisis intervention when necessary. Rotate on-call responsibilities and provide shift coverage in emergency situations.
Oversee appropriate use of client and agency funds.
Identify community resources which could enhance an individual’s quality of life and assist individuals in being active members of their community through participation in activities of their choice.
Monitor the home and community environments for general cleanliness and potential safety hazards, provide training to individuals for emergencies, and ensure general safety precautions are in place.
Perform other duties and/or complete special projects as may be requested or assigned.
Immediately alert supervisor of any potentially critical issue or crisis situation.