Program Manager-Clinical Operations

Mayo Clinic•Phoenix, AZ

20d

About The Position

The Program Manager will serve as a leader within the Department of Medicine as well as our Aerospace Medicine Program (ASM). ASM is a specialty service line that delivers high-reliability care for patients affected by aviation, spaceflight, altitude, and other extreme-environment stressors. Operationally, the program functions as a multidisciplinary evaluation and care-coordination hub by bringing together preventive and austere medicine expertise with integrated specialty access. The position serves as a strategic and operational partner, responsible for advancing priority initiatives from concept through implementation across both portfolios. Working closely with the Department Chair, Vice Chair, Associate Administrator, Associate Chairs, and Aerospace Medicine leadership, the Program Manager provides programmatic oversight, supports strategic planning and execution, and leads high‑impact, cross‑functional initiatives. The role bridges strategy and operations by coordinating complex initiatives, supporting executive and associate chair priorities, and partnering with practices to improve care models and operational effectiveness. The Program Manager provides leadership, management, coordination and direction for all assigned programs and systems, and is responsible for operational performance and ensuring the needs of the program are achieved. Manages program/system performance, coordinates resources and balances workload to achieve objectives and strategies. Works with physicians, APPs, allied health staff and practice leadership in development and execution of strategic plans, programmatic logistics, process improvement opportunities and program certification requirements. Provides subject-matter expertise regarding program, system and project. Independently leads problem-solving and decision-making activities (in alignment with supervisors and practice leadership), within the program/system scope and change management process assessing risks and actions to accomplish goals. Continually evaluates processes and procedures for effectiveness and efficiency, while implementing quality improvement efforts. Participates in meetings, work sessions and presentations to ensure timely communication. Accountable for the achievement of program goals, objectives, timelines and programmatic certification. Determines and establishes programmatic/systematic infrastructure, stakeholder relationships and recommendations of communication plans. Manages/coordinates multiple complex systems/programs with internal and external customers. Develops program strategy, program planning, implementation plan(s) and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs/systems.

Requirements

Bachelor's degree required in management, business administration, health care administration, clinical care or related field with a minimum of 5 years of related experience; OR Master's degree in management, business administration, health care administration, clinical care or related field with a minimum of 3 years management or related experience required
Working knowledge of clinical practice/operations, data management, timeline/project management, computer/related systems are required
Must have demonstrated competencies in strategic and program/systems thinking, business acumen, clinical practice operations, decision-making, leading change, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change and performance excellence
Must have knowledge of project management and continuous improvement methods
Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment
Will need to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the program
Working knowledge and understanding of performance metrics, planning and resource development/enhancement is essential
Must have strong interpersonal skills with demonstrated effectiveness in management and group dynamics, including team problem solving skills
Excellent written and verbal communication skills, including presentation skills are required

Nice To Haves

Clinical licensure preferred

Responsibilities

Provides programmatic oversight
Supports strategic planning and execution
Leads high‑impact, cross‑functional initiatives
Coordinating complex initiatives
Supporting executive and associate chair priorities
Partnering with practices to improve care models and operational effectiveness
Provides leadership, management, coordination and direction for all assigned programs and systems
Manages program/system performance
Coordinates resources and balances workload to achieve objectives and strategies
Works with physicians, APPs, allied health staff and practice leadership in development and execution of strategic plans, programmatic logistics, process improvement opportunities and program certification requirements
Provides subject-matter expertise regarding program, system and project
Independently leads problem-solving and decision-making activities (in alignment with supervisors and practice leadership), within the program/system scope and change management process assessing risks and actions to accomplish goals
Continually evaluates processes and procedures for effectiveness and efficiency, while implementing quality improvement efforts
Participates in meetings, work sessions and presentations to ensure timely communication
Accountable for the achievement of program goals, objectives, timelines and programmatic certification
Determines and establishes programmatic/systematic infrastructure, stakeholder relationships and recommendations of communication plans
Manages/coordinates multiple complex systems/programs with internal and external customers
Develops program strategy, program planning, implementation plan(s) and program metrics
Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs/systems