Program Manager-Clinical Operations

Mayo Clinic • Phoenix, AZ

21d

About The Position

The Program Manager will serve as a leader within the Department of Medicine as
well as our Aerospace Medicine Program (ASM).

ASM is a specialty service line that delivers high-reliability care for patients
affected by aviation, spaceflight, altitude, and other extreme-environment
stressors. Operationally, the program functions as a multidisciplinary
evaluation and care-coordination hub by bringing together preventive and austere
medicine expertise with integrated specialty access.

The position serves as a strategic and operational partner, responsible for
advancing priority initiatives from concept through implementation across both
portfolios. Working closely with the Department Chair, Vice Chair, Associate
Administrator, Associate Chairs, and Aerospace Medicine leadership, the Program
Manager provides programmatic oversight, supports strategic planning and
execution, and leads high‑impact, cross‑functional initiatives. The role bridges
strategy and operations by coordinating complex initiatives, supporting
executive and associate chair priorities, and partnering with practices to
improve care models and operational effectiveness.

The Program Manager provides leadership, management, coordination and direction
for all assigned programs and systems, and is responsible for operational
performance and ensuring the needs of the program are achieved. Manages
program/system performance, coordinates resources and balances workload to
achieve objectives and strategies. Works with physicians, APPs, allied health
staff and practice leadership in development and execution of strategic plans,
programmatic logistics, process improvement opportunities and program
certification requirements. Provides subject-matter expertise regarding program,
system and project. Independently leads problem-solving and decision-making
activities (in alignment with supervisors and practice leadership), within the
program/system scope and change management process assessing risks and actions
to accomplish goals. Continually evaluates processes and procedures for
effectiveness and efficiency, while implementing quality improvement efforts.
Participates in meetings, work sessions and presentations to ensure timely
communication. Accountable for the achievement of program goals, objectives,
timelines and programmatic certification. Determines and establishes
programmatic/systematic infrastructure, stakeholder relationships and
recommendations of communication plans. Manages/coordinates multiple complex
systems/programs with internal and external customers. Develops program
strategy, program planning, implementation plan(s) and program metrics. Ensures
high quality and minimum program costs by implementing and maintaining a quality
management program across all programs/systems.

Responsibilities

• Provides programmatic oversight
• Supports strategic planning and execution
• Leads high‑impact, cross‑functional initiatives
• Coordinates complex initiatives
• Supports executive and associate chair priorities
• Partners with practices to improve care models and operational effectiveness
• Provides leadership, management, coordination and direction for all assigned programs and systems
• Manages program/system performance
• Coordinates resources and balances workload to achieve objectives and strategies
• Works with physicians, APPs, allied health staff and practice leadership in development and execution of strategic plans, programmatic logistics, process improvement opportunities and program certification requirements
• Provides subject-matter expertise regarding program, system and project
• Independently leads problem-solving and decision-making activities (in alignment with supervisors and practice leadership), within the program/system scope and change management process assessing risks and actions to accomplish goals
• Continually evaluates processes and procedures for effectiveness and efficiency, while implementing quality improvement efforts
• Participates in meetings, work sessions and presentations to ensure timely communication
• Accountable for the achievement of program goals, objectives, timelines and programmatic certification
• Determines and establishes programmatic/systematic infrastructure, stakeholder relationships and recommendations of communication plans
• Manages/coordinates multiple complex systems/programs with internal and external customers
• Develops program strategy, program planning, implementation plan(s) and program metrics
• Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs/systems

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed