Program Manager, Clinical Operations & Quality

ChenMed

1d•Onsite

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Program Manager, Clinical Operations & Quality oversees all occupational safety & health and infection prevention & control related programs and activities within the organization. The incumbent in this role is responsible for developing and executing programs that supports maximal compliance with OSHA standards that recognize, isolate, and prevent healthcare associated infections that impact employees and patients. The Program Manager, Clinical Operations & Quality closely collaborates with Compliance, Legal, and Human Resources to ensure that the ChenMed family of companies operates safe centers that promote the wellbeing of our patients and staff.

Requirements

Established business acumen and acuity
Strong knowledge and understanding of clinical Occupational Safety & Health and Infection Prevention & Control functions, practices, processes, and procedures
Strong organizational and interpersonal skills
Detail oriented and capable of exploring innovative solutions to solve complex problems and address issues through the use of a combination of delivered and custom-developed tools
Keen ability to apply theories and new developments to problems. Makes recommendations significantly impacting, changing, interpreting, or developing important policies.
Ability to communicate effectively, with excellent verbal and written communication skills
Ability to positively interact with, motivate and influence all levels of personnel within the organization
Ability to compile, categorize, and/or verify information/data
Ability to determine appropriate course of action in more complex situations
Ability to work independently, exercise creativity, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
Ability to maintain confidentiality of all medical, financial, and legal information
Ability to complete work assignments accurately and in a timely manner
Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
Ability and willingness to travel locally, regionally, and nationwide up to 30% of the time
Spoken and written fluency in English
BS degree in Nursing (BSN) required
A valid, active Registered Nurse (RN) license in the state of residence required; compact license preferred
A minimum of 5 years of direct Occupational Health and/ or Infection Control nursing experience required
A valid, active driver’s license in state of residence is required for minor local travel as needed
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Nice To Haves

Master’s degree in Nursing (MSN) or Allied Health or Healthcare related field preferred
Certified in Infection Control (CIC), Association for Professionals in Infection Control and Epidemiology (APIC) or other accredited certification a plus

Responsibilities

Develops and implements all occupational safety & health and infection prevention & control initiatives and programs for employees and patients, by identifying timelines, deliverables, requirements, resources, metrics and budget constraints. Keeps projects on target.
Develops, executes, and maintains policies and procedures related to occupational safety & health and infection prevention & control pursuant to best practices and governing body rules and regulations.
Facilitates and leads project meetings and provides consistent, clear and timely communication of initiative goals, tasks and progress/status to project teams, sponsors, and executives.
Utilizes problem solving, project management, change management and communication best practices daily to deliver effectively and ensure sustainable project outcomes.
Establishes occupational health standard methods of care, utilizing evidence-based practice and best practice standards.
Collaborate with clinical market leadership, particularly the Market Clinical Director (MCD) and Market General Manager (MGM) to ensure safe provision of care at each center. This may include helping to develop action plans and process improvements when patient and employee safety concerns are identified on Quality Assurance (QA) reviews.
Oversees the incident reporting program, to assess patient and employee safety risks in the clinical setting; design a plan of action; monitor for follow-up and measure improvements.
Design and deliver patient and employee safety presentations for various audiences within the company, both clinical and administrative.
Prepare and submit mandated reports to state and federal agencies and, when applicable, coordinate with external agency investigations.
Develop and present educational programs to medical, professional and technical staff on issues of professional liability and clinical and enterprise risk awareness and mitigation.
Develops and implements occupational wellness programs including but not limited to: support for Worker’s Compensation related cases including, injury investigation and follow up, light duty, and return to work.
Works with HR-Talent Acquisition to provide guidance and support for pre-employment testing concerns and to develop policies and procedures for pre-employment and on-boarding processes.
Participates as an integral team member of the Clinical Operations team, collaborating with various departments and colleagues, including Safety Officer, Human Resource, Quality Officer, National Director Quality & Patient Experience, and others as needed to advocate for employee health and safety.
Develops and implements policies related to organizational infection prevention & control practices for our centers.
Collaborates with safety and population health on the development and implementation of protocols to support safe centers and provides clinical support and guidance for occupational exposures across the organization.
Use epidemiological principles and statistical methods to design, implement and evaluate infection prevention and control strategies
Establishes criteria, formulates projects, assesses program effectiveness, and investigates or analyzes a variety of unusual conditions, problems, or questions.
Ensures compliance with state and federal requirements, accreditation bodies, and ChenMed policies and clinical responsibilities.
Provides consultation and education to staff, physicians, and community leaders in respect to Infection Prevention & Control.
Conducts risk assessments at least annually and/ or as needed with consideration of served populations, vulnerabilities, relevant statistical data, and new and emerging infectious diseases.
Works with Clinical Teams to develop and implement continuously improved patient care procedures and control mechanisms relating to quality, compliance, and infectious diseases.
Participates in infection prevent and control education of employees during orientation and as often as needed thereafter, including classes in infection prevention & control practices and occupational health.
Ensures the infection prevention & control procedures meets CMS, county and state and CDC regulations, standards, or guidelines.
Organizes Infection Prevention & Control Committee meetings and maintains meeting minutes.
Performs other duties as assigned and modified at manager’s discretion.
Performs other duties as assigned and modified at manager’s discretion.

Benefits

With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.

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