Program Manager – Client Pathways Transformation, VP III - State Street Investment Management

State Street•Boston, MA

About The Position

State Street Investment Management (IM), formerly known as State Street Global Advisors (SSGA), is undertaking a multi-year transformation program to modernize its front, middle and back-office capabilities. This initiative is core to IM’s long-term strategy to increase operating leverage, improve scalability, and enhance service delivery for our investment teams. We are seeking a Vice President, Program Manager to play a central role in driving this complex program forward. Reporting to the SVP leading the initiative, this individual will help coordinate execution, engage with business and technology partners, and ensure outcomes are delivered in line with IM’s strategic objectives. The VP will act as a key connector across internal teams and State Street affiliates (Global Delivery, Global Technology Services, and Client Pathways), ensuring transparency, alignment, and accountability across all phases of the program. This position sits within the Chief Operating Officer (COO) organization at IM and offers the opportunity to shape the future-state operating model for one of the world’s leading investment managers. Candidate Profile Execution-Focused: Operates with a bias towards action in a complex environment while keeping broader strategic goals in view Collaborative Leader: Builds trust and drives alignment across business, technology, and partner teams Structured Communicator: Able to synthesize information and clearly communicate at multiple levels Strategic Thinker: Comfortable working across ambiguity while maintaining focus on enterprise value creation Risk- and Control-Minded: Strong understanding of how to integrate risk frameworks into transformation programs Detail-Oriented & Disciplined: Brings rigor and structure to financial, operational, and programmatic tracking

Requirements

10 years of experience in financial services, with at least 8 years in program or transformation leadership roles within financial services
Deep understanding of investment management operations and the front-to-back investment lifecycle of ABOR, IBOR and transaction management systems.
Strong knowledge of risk and control frameworks, service-level oversight, and operational resiliency practices
Demonstrated ability to drive complex, cross-functional programs with measurable business outcomes
Experience working in matrixed, global organizations across multiple stakeholder groups
Bachelor's degree required.
Strong proficiency and experience in the Large, Enterprise Technology Program Management
Strong communication and influencing skills

Responsibilities

Program Execution & Governance
Drive the day-to-day execution of the Client Pathways transformation program roadmap, ensuring timely delivery of key milestones and outcomes.
Partner with the SVP to run program governance, including creation of steering committee materials, executive dashboards, facilitation of program/workstream meetings, and coordination of senior leadership updates.
Track progress and interdependencies across workstreams and proactively identify risks, blockers, or resource gaps.
Ensure alignment across Technology, Investments, Middle office operations, Risk, Compliance, and Corporate teams.
Co-lead overall program with the named Alpha Pathways lead, including workstream management, implementation strategy, execution, status and executive reporting, and issue management & escalation.
Participate in business analysis as needed to understand the full complete ecosystem of enterprise Investment Book of Record (IBOR) and Accounting Book of Record (ABOR) systems, ensuring that the integration meets the specific needs and requirements of State Street IM team for comprehensive portfolio management, reconciliation, and near real-time reporting.
Stakeholder Management & Communication
Act as a liaison between IM and State Street affiliate teams (Global Delivery, Client Pathways, and GTS), supporting alignment on future-state service design and delivery expectations.
Build and maintain strong relationships across technology, operations, and functional leadership teams.
Coordinate with Investments and COO leadership to ensure cross-functional needs are incorporated and addressed.
Understand and drive clarity or priorities on the overall product and technology roadmap, ensuring alignment and clear communication
Operating Model & Service Oversight
Contribute to the development and implementation of the future-state operating model for outsourced front, middle and back-office services.
Coordinate with colleagues to incorporate roles, processes, controls, and KPIs into existing governance programs
Participate in vendor oversight processes, including service-level reviews, issue escalation, and performance tracking.
Risk Management & Controls
Ensure strong risk and control frameworks are embedded into transformed processes and platforms.
Partner with Risk, Compliance, and Corporate Audit to anticipate regulatory expectations and internal control standards.
Support proactive identification and mitigation of risks tied to operating model shifts and service delivery transitions.
Financial Planning & Program Reporting
Coordinate with finance teams to track program budget and funding allocations across multiple State Street organizations.
Support multi-year planning and scenario modeling to inform investment decisions and sequencing.
Deliver accurate and transparent reporting on program financials, KPIs, and program health.
Management and tracking of program resource costs and associated accounting treatment
Strategic Initiative Integration
Assist in sequencing broader strategic initiatives (e.g., data enablement, platform enhancements, organizational design) alongside the core transformation roadmap.
Work closely with the COO Business Operations and CAO teams to align priorities and execution timelines.
Ensure that critical business capabilities (multi-asset, alternatives, global operations) are considered in design decisions.