Program Manager, CES Crisis Housing

Upward Bound House • Los Angeles, CA

111d

About The Position

The CES Program Manager leads UBH’s Crisis Housing program for families referred through the Coordinated Entry System (CES). This role oversees daily operations, staff supervision, and compliance to ensure a safe, trauma-informed, and housing-focused environment.

Requirements

• Bachelor’s degree in Social Work, Human Services, or related field (Master’s preferred).
• 3–5 years of experience in homeless services, housing, or family programs.
• 2+ years of supervisory or program management experience.
• Skilled in staff recruitment, hiring, and performance management.
• Familiarity with CES, LAHSA, and DMH housing systems.
• Strong leadership, communication, and crisis management skills.
• Budget management experience preferred.

Responsibilities

• Manage daily operations, including family intake, placement, and exit processes.
• Supervise and support case managers, housing navigators, and residential staff.
• Directly oversee the Residential Supervisor to ensure 24/7 coverage, safety, and trauma-informed care.
• Recruit, hire, train, and onboard staff to maintain strong program performance.
• Monitor and manage program budget, staffing, and operations.
• Ensure compliance with CES, LAHSA, and other funder requirements.
• Facilitate case conferences and strengthen CES partnerships to increase permanent housing placements.
• Oversee HMIS data quality, maintain program records, and prepare reports.
• Build and sustain community partnerships to expand housing opportunities.

Benefits

• Be part of a mission-driven team working to end family homelessness.
• Collaborative, supportive environment with professional growth opportunities.
• Strengthen CES partnerships and make a direct community impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees