Program Manager - Cairn Point at Cameron

Caritas of Austin • Austin, TX

3d • $56,278 - $73,856

About The Position

This position is responsible for overseeing and managing all aspects of a supportive housing program. Cairn Point will have 150 units of housing for individuals aged 55+. This role provides leadership in the implementation and administration of housing-first, trauma-informed, and client-centered services, ensuring that supportive housing goals are met in alignment with best practices and funding requirements. The Program Manager will supervise staff, coordinate services with internal and external partners, oversee program compliance, manage budgets, and ensure the effective delivery of wraparound support services to promote housing stability and improved quality of life for program participants.

Requirements

• Bachelor’s degree from an accredited college or university with a major is Social Work (BSW).
• Master's Degree in Social Work. (MSW)
• Licensures: LMSW/LPC/LCSW/LCDC
• Prior training in de-escalation and crisis management.
• Minimum three years of experience working with people living with mental health disorders, substance use disorders, people who have experienced homelessness, and/or people living with disabilities.
• Minimum three years’ leadership and management experience.
• Must be computer literate
• Valid Texas driver’s license, ability to drive and have reliable transportation, traveling to multiple locations
• Ability to work with client population with mental health and/or substance use challenges
• Strong supervisory, management, and leadership skills
• Ability to understand, analyze, and utilize data as a management tool
• Budget management skills
• Quality control and process improvement skills
• Understanding and knowledge of professional case management
• Public speaking
• Possess a collaborative and positive spirit
• Strong team player with a can-do attitude
• Strong problem-solving skills
• Strong communicator –both written and verbally

Nice To Haves

• Experience working in HMIS database.
• Experience working in supportive housing programs.

Responsibilities

• Work collaboratively with all internal Caritas programs for the benefit of Cairn Point clients.
• Implement very clearly defined professional boundaries between employees and clients.
• Address program compliance issues with clients and provide guidance and support to the case managers on how to address these issues.
• Work collaboratively with property management to ensure prompt and appropriate resolution of client issues, such as lease violations and become familiar with entire lease packet and all applicable guidelines and policies.
• Ensure program compliance with grant requirements.
• Assist in grant reporting and monitoring by funders.
• Internal monitoring of client files through file and case reviews.
• Prepare and analyze program reports.
• Comply with all budget requirements and participate in budget meetings as required.
• Ensure clients understand the grievance process and provide staff with guidance in addressing client grievances.
• Ensure that relevant client services data is entered accurately and timely into HMIS per internal policies.
• Work collaboratively with the Caritas Community Pantry Coordinator about Cairn Point pantry needs.
• Ensure that Cairn Point staff adhere to pantry policies and procedures.
• Assist Housing Director in developing effective case management and support services in keeping with Caritas policies and procedures.
• Foster partnership with property management, service providers, and community agencies to strengthen housing and service network.
• Respond to client and staff crises as appropriate, promoting a safe and supportive environment.
• Coordinate services that promote housing stability, health, and self-sufficiency for individuals.
• Assist Housing Director in hiring Cairn Point staff.
• Adhere to Caritas hiring policies and procedures.
• Supervise case managers and peer support specialists.
• Adhere to performance evaluation policies and procedures.
• Identify and support professional development and growth of supervisees.
• Ensure staff participation in the Case Management Institute, CONVENE, and Caritas Continuing Education classes.
• Assist Housing Director in developing work schedules and delegating assignments appropriately.
• Maintain effective and appropriate communication with all supervisees, staff, and community stakeholders.
• Maintain regular supervision schedules with staff.
• Support case management staff in problem-solving, administrative duties, and crisis intervention.
• Participate in agency and community planning and training.
• Create standard for staff participation in Caritas events with Director approval.
• Create staggered work schedules for staff during holidays with Director approval.
• Comply with administrative procedures, reporting, and record keeping policies.
• Embrace Caritas values and lead by example.
• Collaborate with other staff to ensure inter- and intra-departmental cooperation and coordination, especially bridging client transition from short-term to long-term services.
• Develop an approved plan for professional development.
• Perform other duties as assigned by Housing Director and/or Chief Programs Officer.
• Treat clients, staff, and the general public with courtesy, respect, and professionalism.

Benefits

• Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
• 14 Paid Holidays per year.
• 20 days of accrued PTO in year one with increases up to 31 days per year.
• Retirement plan with employer match.
• Discounted Rates on Gold’s Gym and Legal Shield memberships.
• Mileage Reimbursement.
• Monthly Phone Stipend.
• Monthly Paid Parking for employees who office from Downtown Location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager