Program Manager - Analytics & Reporting

Iberdrola•Johnson City, NY

53d•Onsite

About The Position

The Program Manager - Analytics and Reporting will be responsible for managing the Learning Management System (LMS), developing real-time dashboards and generating compliance reports to ensure training effectiveness and regulatory adherence in support of all Electric Operations (NYSEG, RG&E, CMP and UI). This position will work cross-functionally with Technical Trainers, Electric Operations leadership and Instructional Designers to enhance training insights.

Requirements

BS/BA degree in relevant field of study with 5-8 years relevant experience in a training or educational related field.
Associates degree in relevant field of study with 8+ years of experience in a training or educational related field.
5+ years of experience in program management, analytics or LMS administration.
Ability to articulate to senior leadership.
Proficiency in data visualization tools (e.g., PowerBI).
Strong understanding of LMS platforms (Workday preferred).
Excellent analytical, organizations and communication skills.

Nice To Haves

Experience in utility or technical training environment is a plus.

Responsibilities

Oversee the administration and optimization of the LMS (Workday).
Ensure data integrity and consistency across training records and systems.
Develop and maintain supplemental analytics to enhance training insights.
Design and implement real-time dashboard to provide actional insights for Electric Operations leadership.
Collaborate with stakeholders to identify key performance indicators and metrics.
Ensure dashboards are user-friendly, visually engaging and aligned with business needs.
Generate and distribute reports to support Electric Operations training compliance.
Monitor training completion rates and certifications.
Provide data-driven recommendations to improve training programs and compliance outcomes.
Work closely with technical trainers and instructional designers.
Serve as liaison between technical training and operations to align analytics with business goals.
Support audits and internal reviews with accurate and timely reporting.