Program Manager, Amazon Leo, Global Service Compliance

Amazon • Arlington, VA

15d

About The Position

We are seeking a stellar program manager (PM) with operational experience in
internet service provider/telecom obligations to join the Global Service
Compliance (GSC) team supporting Amazon Leo. Amazon Leo is an initiative to
launch a constellation of Low Earth Orbit satellites that will provide
low-latency, high-speed broadband connectivity to unserved and underserved
communities around the world.

As a GSC PM, you are dynamic, organized, and experienced, ready to guide and
inform specific communications service compliance obligation workstreams. You
are responsible for managing complex compliance programs, from planning through
to execution, continuously surveilling the Amazon Leo business strategy and
regulatory environment to plan and respond to change across one or more domains.
You oversee the compliance program approach, implementation, and optimization
for 1 or more compliance workstreams, while championing program management best
practices across the organization. This role focuses on consumer protection and
may expand to include things like enterprise deals across multiple countries and
service offerings.

You daily collaborate with business and technical teams to deliver world-class
compliance solutions that are highly scalable, secure, and flexible while
maintaining a strong organizational focus. You work with stakeholders and
multiple business teams to identify, define, and iterate solutions for assigned
compliance domains. You are a deep subject matter expert in your assigned
compliance workstreams and the face of the workstream to external stakeholders.
You create dynamic plans and monitor performance and evolution of the workstream
as the Amazon Leo business expands and changes, reporting successes, risks, and
program status internally (within GSC) and externally (across Amazon Leo) as
appropriate. You tailor your communications to specific audiences, communicating
clearly and concisely to business, technical, business partner, and leadership
audiences.

This position may be based in Bellevue, WA, or Arlington, VA, Earth. Some
travel, domestic and international, may be required. No intergalactic travel is
yet required.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Develop and implement comprehensive compliance workstream strategies aligned with Amazon Leo's global service expansion goals and objectives. This involves defining workstream scope, establishing measurable KPIs, and creating mechanisms to monitor compliance performance and efficiency.
• Own ongoing prioritization, resourcing and development of GSC's strategy and plan for assigned compliance workstreams as assigned. Monitor and plan for change against the Amazon Leo Business strategy and the regulatory landscape to scope and implement change. Anticipate and react to feedback/engagement in collaboration with GSC's execution teams to drive operational improvements.
• Plan GSC's roadmap and mechanism structure to ensure growth scales globally by leveraging foundational frameworks and automation.
• Be a subject matter expert and central point of contact for internal and cross-functional stakeholders to accelerate deliverables. This includes providing guidance and expertise to support GSC teams and stakeholders to unblock paths forward in their deliverables across assigned compliance workstreams.
• Own administrative functions for internal coordination, including function-based calendar management, workspace accesses, creation and maintenance of knowledge artifacts and support onboarding and training of personnel.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed