Program Manager, AI Enablement

Chime Financial•San Francisco, CA

2d•Hybrid

About The Position

About the Role The Chimer Productivity team accelerates Chime’s pace of innovation by making AI a trusted co-pilot for every Chimer. As Program Manager, Internal AI – you will lead company-wide initiatives that bring structure, visibility, and momentum to how we adopt and scale AI-driven ways of working. You’ll manage cross-functional projects that standardize processes, implement governance, and measure the impact of AI enablement efforts across Chime. This role sits at the intersection of strategy and execution — ensuring that major efficiency initiatives land successfully and sustainably. You’ll collaborate closely with Product, Engineering Services, Compliance, Learning, and Operations partners to ensure Chimers have the tools, standards, and support they need to work smarter and faster. The base salary offered for this role and level of experience will begin at $130,050.00 and up to $180,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

Requirements

5+ years of experience in program or project management, preferably in a fast-paced tech environment.
Proven ability to lead complex, cross-functional initiatives from planning through delivery.
Experience implementing new workflows, systems, or tooling within large organizations.
Strong communication skills with the ability to influence stakeholders across levels and functions.
Comfort operating in ambiguity and balancing structure with speed in a rapidly evolving space.
A data-driven mindset, with experience using project tracking and analytics tools to measure outcomes.
Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, Glean, or AI copilots).

Nice To Haves

Experience leading change management or enablement initiatives, ideally involving AI or enterprise tool rollouts.
Background in product operations, business operations, or technical program management.
Working knowledge of AI governance or Responsible AI principles.

Responsibilities

Lead cross-functional AI enablement initiatives that drive measurable productivity gains and process standardization across teams.
Stand up and manage company-wide governance processes to ensure AI tools and workflows meet security, data quality, and compliance standards.
Project manage high-impact change initiatives, from new tool rollouts to updated product development workflows, ensuring timely delivery and clear accountability.
Partner with functional SMEs to map processes, identify automation opportunities, and design scalable workflows powered by AI.
Create clarity and alignment by maintaining project plans, timelines, and documentation across multiple workstreams.
Monitor and report progress to senior leaders through dashboards, retrospectives, and executive summaries.
Drive change management by coordinating training, communications, and adoption campaigns to help Chimers embrace new AI-enabled ways of working.
Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
Perks also available to Chime Interns.