Program Manager, AI & Digital Customer Experience LCS

About the position

You will work with our commercial and market intelligence team to lead unified LCS digital & AI experience strategy for Services, lead exploration, adoption of digital and AI solutions with our technical team & UX team, support our data strategy to maximize value of digital experiences, support our AI and sustainability goals as program leader and ensure creation of digital solutions that meet Rockwell Automation Services goals. This is a hybrid role located in Milwaukee, WI and will report to the Integrated Customer Experience Manager.

Responsibilities

• Define and activate our digital customer experiences strategy, including 3Y roadmap, sustainability strategy and AI strategy.
• Develop an understanding of our Digital Customer Experience for services and be an expert for the portfolio in AI to build digital services business models and sustainability digital solutions.
• Lead collaboration across team in an Agile process in tools such as Jira on the development of new digital experiences to achieve financial and digital goals.
• Engage customers to test digital experiences including VOC, be a customer advocate and develop best practices to operationalize digital strategy and operationalize Gen AI & digital solution for industrial customers as part of LCS.
• Act as program leader for AI and Digital working aligning across multiple teams (Market Intelligence, Operations, IT, other Business, Enterprise Sustainability teams and Enterprise Customer Experience Teams) to guide Services Digital Strategy.
• Lead Program Readouts on the status of Digital initiative and performance against digital & financial metrics.
• Work with the organization and lead large-scale projects forward.

Requirements

• Bachelor's degree.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel up to 10%.

Nice-to-haves

• Typically requires 5+ years' experience in commercial customer-facing roles for a services selling environment.
• Typically requires 5+ years' experience launching and supporting product and service.
• Typically requires 5+ years' experience with design thinking methodology, conducting customer VOC and leading customer journey mapping.
• Typically requires 5+ years' experience managing projects from initiation to closure including planning, execution, monitoring and control.

Benefits

• Health Insurance including Medical, Dental and Vision.
• 401k.
• Paid Time off.
• Parental and Caregiver Leave.
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.