Program Manager – Adolescent PHP/IOP

Adolescent Wellness Academy • Boca Raton, FL

7d • Onsite

About The Position

The Operations Manager is the day-to-day operational lead of our adolescent PHP/IOP program. This role partners closely with the Clinic Director to ensure the clinic runs smoothly, safely, and in full compliance—so clinicians can focus on care and families feel supported.

Requirements

• Direct experience in mental health or behavioral health
• Hands-on experience in PHP and/or IOP programs
• Experience working with adolescents and families
• Prior operations or administrative leadership in a clinical setting
• Bilingual fluency (English + Spanish or Portuguese)
• Eligibility for DCF & AHCA Level-2 Background Check
• 2+ years operations or administrative experience in behavioral health
• Strong organizational skills in a fast-paced clinical environment
• Comfort engaging with adolescents, families, and clinical teams
• Proficiency with EHRs (KIPU preferred), scheduling tools, and spreadsheets
• Calm, professional presence in high-acuity situations

Responsibilities

• Manage daily schedules in KIPU (groups, intakes, IPEs, NP sessions)
• Coordinate with clinicians, group facilitators, nutrition, and psychiatry
• Support admissions flow and parent communication (groups, reminders)
• Provide Wellness Coordinator coverage as needed
• Serve as the primary front-desk presence for families and visitors
• Oversee supplies, inventory, facilities, IT coordination, and vendors
• Prepare intake materials and support program events/logistics
• Assist with insurance verification and basic operational reporting
• Maintain client records, attendance, census, assessments, and outcomes
• Support incident reporting, EOC checklists, fire drills, and emergency logs
• Assist with crisis documentation and regulatory compliance needs
• Track PTO and review hours for hourly staff
• Support recruiting coordination, onboarding, and training compliance
• Assist with team communication, recognition, and engagement efforts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed