Program Manager (Account Security) - Account (San Jose)

Tiktok-posted about 1 month ago

Full-time • Mid Level

San Jose, CA

5,001-10,000 employees

Broadcasting and Content Providers

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TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, Account team focuses on improving reliability, scalability, and security of TikTok account structure. We are a group of product managers and product operation professionals who work on account initiatives, run the full stack from infrastructure to applications, and grow TikTok ecosystem accounts to a new level.

Partner with teams in Security Product, Global Security Organization, Privacy Organization, Risk Control Organization to define key metrics, SOPs, mechanisms of company security incident response;
Drive operational excellence by capturing and analyzing user and team feedback, data from key metrics and other sources to inform and implement changes to incident response processes;
Communicate risk and status clearly and succinctly to security and product leadership with a framework for evaluating resolution options, as well as roles and responsibilities of partner teams.
Develop educational tools and training to ensure alignment amongst partner teams for incident response programs as well as user education;
Experience managing and/or creating programs for regular assessments of enforcement decision-making to improve operational excellence with measurable results that inform product decision-making;
Define and manage operating budget and efficiency metrics for review programs related to user experience of security and integrity products.

3+ years of experience in security and emergency response processes and program development;
Familiar with business process management and requirement analysis;
Have a deep understanding of account security, cybersecurity, information security or a relevant field in technology, security and digital identity security or a relevant field in technology, security and digital identity.

Experience in operations management and process optimization at a large technology company is preferred.
Demonstrated ability to collaborate effectively with cross-functional teams to achieve shared goals.

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Program Manager (Account Security) - Account (San Jose)

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