Program Manager 1 (Front Office Manager) - (492608 )

University of Houston • Houston, TX

417d • $46,000 - $48,900

About The Position

The Program Manager 1 (Front Office Manager) at the University of Houston is responsible for managing the day-to-day operations of the Bauer College of Business Management & Leadership front desk. This role involves overseeing office operations, ensuring high-quality customer service, and managing student employees. The position requires strong organizational skills, effective communication, and the ability to handle multiple projects while maintaining a positive attitude.

Requirements

• Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline.
• Basic knowledge of more than one professional discipline is preferred.
• Formal, directly-related 4 year degree from a college or university or equivalent in-depth specialized training is preferred.
• No experience required, but experience will be considered in lieu of education.

Nice To Haves

• Some college education is preferred.

Responsibilities

• Plans and develops procedures for administering a small or medium-sized department or program.
• Oversees program expenditures and ensures adherence to budget.
• Provides guidance to subordinate staff and evaluates performance.
• Prepares or participates in the creation of abstracts, research reports, funding proposals, and other documentation.
• Reviews reports of budgets and activities.
• Prepares ad hoc reports as needed.
• Administers grants and grant-related communications, scholarships, and other operations.
• Develops, implements, and maintains appropriate policies and procedures.
• Serves as property custodian for the department.
• Performs other related duties as assigned.
• Oversees office front desk, departmental suites, and work room operations.
• Revamps office appearance to modern standards, including during holidays.
• Trains, supervises, and evaluates the work of student employees, including reviewing resumes and scheduling interviews.
• Provides training to student employees in work details.
• Prepares student employee schedules.
• Communicates effectively with all personnel and provides excellent customer service.
• Receives, responds, and resolves customer inquiries and complaints.
• Assists in-person visitors and phone inquiries by providing general information.
• Oversees daily mail and distribution in the mailroom.
• Ensures work room is fully stocked and organized.
• Processes office supplies requests and orders.
• Assists in department event preparation.
• Processes vouchers for payment and creates requisitions.
• Processes travel reimbursements and ensures compliance with UH travel policies.
• Submits FIXIT work orders.
• Serves as the Property Custodian with annual inventory.
• Proactively identifies process improvement opportunities.

Benefits

• Competitive salary
• Potential for alternative work arrangements as allowed by UH policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree