Program Management Manager - C&IB and AMG

PNC Bank • Farmers Branch, TX

9h • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX. The Program Management Manager serves as a senior leadership role within the C&IB and AMG organization, providing strategic direction and oversight for complex, cross‑functional programs aligned to enterprise priorities. This role manages two System Directors supporting the technology vertical from the PMO, ensuring consistent, disciplined execution across platforms, business units, and distribution channels. This role will be responsible for leading a team of Program Managers, driving program excellence, strengthening governance, and ensuring delivery of intended business outcomes. Success in this role requires strong people leadership, financial acumen, cross‑functional collaboration, and a deep commitment to customer focus and risk management. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Nice To Haves

• Experience leading programs within financial services or other highly regulated industries.
• Program or project management certifications such as PMP, PgMP, SAFe, or equivalent.
• Proven experience collaborating with external vendors and service partner organizations.
• Strong executive‑level communication, presentation, and stakeholder‑management skills.
• Demonstrated expertise in program leadership, cross‑functional delivery, governance, budgeting, risk management, and strategic alignment.
• Strong customer‑focused mindset with disciplined execution and enterprise‑level decision‑making.

Responsibilities

• Lead end‑to‑end planning, execution, and governance of organizational programs aligned to corporate strategies—regardless of program size or complexity.
• Oversee program roadmaps, milestones, dependencies, and delivery outcomes to ensure alignment with strategic objectives.
• Monitor program effectiveness, identify performance gaps, and implement enhancements to drive improved business results.
• Ensure consistent execution practices across the portfolio while fostering a culture of accountability and transparency.
• Provide oversight of program budgets, funding allocations, and financial reporting, ensuring effective fiscal management aligned with approved governance standards.
• Ensure compliance with enterprise governance frameworks, risk protocols, and control requirements.
• Proactively identify and mitigate delivery, financial, operational, and regulatory risks across programs.
• Lead, coach, and develop Program Managers and System Directors to build a high‑performance, inclusive, and accountable team culture.
• Support career development, succession planning, and capability building within the PMO organization.
• Set clear expectations, provide continuous feedback, and model strong leadership behaviors.
• Build and maintain strong relationships with internal stakeholders, senior business and technology leaders, and service partner leadership.
• Ensure seamless, consistent delivery across platforms, business units, and distribution channels.
• Serve as a trusted advisor to executive leadership, providing insights on program health, strategic trade‑offs, and delivery implications.
• Collaborate with external vendors and service partners to ensure alignment and execution quality.
• Evaluate and refine program management tools, methodologies, and performance metrics to drive operational excellence.
• Leverage lessons learned, best practices, and data‑driven insights to strengthen future program outcomes.
• Champion continuous improvement initiatives across the PMO to optimize delivery efficiency and effectiveness.
• Manages and assesses the general and detailed planning stages of organizational programs; participates in the development of strategies to ensure projects achieve overall program goals.
• Oversight and reporting for the overall program budget while working to ensure success of the program.
• Monitors and evaluates the implementation and effectiveness of the programs and recommends enhancements based on results.
• Coaches and develops program managers.
• Retains and grows relationships with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager