Program Lead

Merakey-posted 4 months ago

Full-time • Entry Level

Newark, DE

5,001-10,000 employees

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We are seeking a Program Lead to join our team! The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Provide guidance, support, and direction to staff members
Assign duties and responsibilities to staff based on program needs and individuals' strengths
Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement
Ensure the safety and security of clients and staff by enforcing program policies and procedures
Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns
Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed
Acts as Lead staff and point person when on shift
Prepares and manages house schedules in coordination with the Program Manager
Direct Care responsibilities to include but not limited to ADL's, food preparation/feeding, maintaining required supervision requirements
Medication management and administration
Incident Management in coordination with Program Manager and QCO
Manages all household needs to include but not limited to menu development, grocery shopping, housekeeping
Ensure ongoing upkeep and maintenance of assigned home
Ensures overall cleanliness ongoing
Daily maintenance needs (lightbulbs, filter cleanings, etc.)
Identifies needed repairs and submits maintenance requests

Excellent interpersonal, communication, and conflict resolution skills
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment
Ability to make quick decisions and remain calm under pressure
Ability to work independently and collaboratively as part of a team
Must be 18 years old
Must have a verifiable High School diploma/G.E.D. OR 4 -5 years' experience working in a human services residential setting
1-3 total years of experience required
Willingness to obtain NADSP Certification obtained within first year of hire, if required

Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support
Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions
DailyPay -- access your pay when you need it
On the Goga well-being platform, featuring self-care tools and resources
Access Care.com for backup childcare, elder care, and household services
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)
Tuition reimbursement and educational partnerships
Employee discounts and savings programs on entertainment, travel, and lifestyle
Access to Pryor Online Learning for free online personal development classes

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