Program Lead Technician - Fleet Maintenance (Shop & Mobile)
About The Position
The Technical Development Technician serves as the lead technician program owner across the M&R network, responsible for developing, training, and auditing all technicians internally. This role combines advanced diagnostic expertise with organizational oversight to ensure uniform repair quality, technician capability growth, and cost-efficient maintenance practices. The incumbent owns the technical development pipeline, mechanic efficiency, and compliance across shop and mobile operations.
Requirements
- Minimum 6+ years of progressive diesel or fleet maintenance experience (tractor/trailer/mobile).
- Advanced diagnostic capability (electrical, emissions, refrigeration, hydraulics).
- Proven record of technician leadership, training, or multi-shop oversight.
- OEM Systems Certified, ASE Master Certifications considered.
- Advanced proficiency in TMT or equivalent Fleet Maintenance System, OEM diagnostic software.
- Strong data-analysis skills (Excel, Power BI, or equivalent) for KPI monitoring.
- Valid CDL A or B preferred; clean MVR required.
Responsibilities
- Act as the program lead technician, providing diagnostic support and troubleshooting guidance for complex mechanical and electrical issues (tractors, trailers, containers, reefers, chassis).
- Author and maintain technical SOPs for PMs, major repairs, and diagnostics.
- Train, certify and mentor, shop and mobile technicians to standardized benchmarks (OEM, internal SOPs).
- Develop and maintain the Technician Development Roadmap, defining competencies from entry level through master certification.
- Collaborate cross-departmentally to identify failure trends related to technician retention and implement corrective actions.
- Oversee the upfit and design of mobile service trucks, including tooling and diagnostic system configurations.
- Track technician productivity, rework rate, and maintenance location performance using data generated by Fleet Maintenance Management Systems such as TMT and REACH.
- Report on results and impact to Fleet Maintenance leadership.
- Recommend changes to technician, tooling, and training investments based on performance data.
- Provide field-level diagnostic and repair support during peak workloads or critical breakdowns.
- Lead on-site technical audits for new shop locations.
- Validate and refine mobile maintenance processes to ensure consistency with in-shop standards.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Support Activities for Transportation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
