Program Lead - Process & Tools
About The Position
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... The Process & Tools Specialist ensures LEPMO-wide standardization of processes, templates, and governance artifacts, and oversees the knowledge hub and training. This role enables consistent quality across intake, discovery, and implementation by maintaining the tools, templates, and guidance that support Lean-Agile portfolio management.
Requirements
- Bachelor’s degree in Business or IT
- 7–12 years of PMO/process improvement experience in large organizations; Lean-Agile experience preferred.
- Proficiency with Jira, Confluence, SharePoint, and Power BI; ability to design simple, scalable templates.
- Strong written and verbal communication; ability to train diverse teams
Nice To Haves
- Advanced degree or certification in PMO/Agile methods is a plus.
Responsibilities
- Develop, maintain, and continuously improve LEPMO standard processes, stage-gate checklists, templates (Lean Business Case, One-Pager, PRD), and governance artifacts.
- Own the enterprise "Self-Service" portal (SharePoint), providing the organization with a central repository for methodology guides, templates, and best practices.
- Align tooling across the portfolio (Jira, Confluence, SharePoint, Power BI) to deliver a single source of truth and consistent data capture.
- Deliver training and coaching to LEPMO and project teams on process standards, templates, and governance cadences.
- Collaborate with LACE, Transformation Office, Product Operations, and IT to standardize tooling and enable agile practices.
- Support continuous improvement through feedback loops, retrospectives, and documentation updates.
- Produce and maintain process documentation for auditability and knowledge transfer.
- Other special projects as assigned by management.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
