Program Lead (Claims Resolution Initiatives)

Bank of America•Lincoln, NE

2d•$78,000 - $112,200•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. Lead cross-functional fraud and/or claims initiatives; work with operations, Risk Management, Analysis and Strategies, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud. Document policies and procedures to ensure fraud and/or claims adherence and communicate to relevant organizations. Understand and quantify risks associated with new or proposed processes or procedural changes, new products or programs. Implement and track key portfolio and policy metrics.

Requirements

2+ years of Project management experience leading projects or Strong Claim SME participations
Experience in completing analysis on root cause and process/system issues or changes
Customer centric approach to problem resolution
Exceptional critical thinking with an end to end focus
Self-starter and able to work independently as well as in a team environment
Strong ownership skills
Must be flexible and adapt quickly to change
Ability to prioritize work and meet established deadlines
Excellent in Excel, PowerPoint
Excellent written and oral communication skills
Must have a strong and positive work ethic and follow Bank of America's Core Values

Nice To Haves

Awareness of Six Sigma/Lean practices and change management preferred
Experienced in working in a highly matrixed environment across hierarchies and levels
Experience working with Technology teams in both Agile and Waterfall environments
Previous Claims/Fraud experience (Reg. E, Reg. Z, NACHA)
Visio
Strong Data understanding

Responsibilities

Manages large projects from initiation through implementation for Claims Resolution & Recovery (CR&R) across multiple product lines impacting technology, regulatory, operations, and vendor.
Directs the research of existing operations, procedures, workflow, product and service requirements.
Manages the analysis of assembled data to define problems, which would include cost/benefit analysis and scope of the project.
Decisions made during the project may have significant impact affecting more than project area.
Works directly with senior management of the operations area to set strategic direction of the project.
May be required to interact with management outside of operations area, including technology, product /support teams, and negotiation with vendors/consultants on contractual issues such as services, bids/fees and delivery timetables.
Requires an in-depth knowledge of project management, the bank and overall operations environment so that project impact is well defined.
Functions supported typically have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions.
Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines.
Resolves broad operational issues and coordinates activities and processes within line of business/operations segments.
Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.
Develops and analyzes procedures to enhance unit and/or product-related activity.
Responsible for development and presentation of business cases supporting process and technology changes.
Ensures proper communication and compliance of company and regulatory policies affecting areas supported.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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