Program Integrity Administrative Coordinator

Jefferson County CO • Golden, CO

14h • $27 - $29 • Hybrid

About The Position

Jefferson County Human Services is seeking a Program Integrity Administrative Coordinator responsible for high level administrative and technical support to the Program Integrity Unit in the Human Services Department. If you are passionate about providing exceptional customer service to both internal and external customers and are innovative, value integrity, appreciate working with a strong cohesive team, want a work life balance, and enjoy a variety of administrative responsibilities, the Administrative Coordinator position with the Program Integrity team may be the perfect position for you. This position involves compiling reports and researching allegations of program fraud, consistently delivering exceptional written and verbal communication to internal and external customers. In addition, provides back-up support to the Executive Assistant to the Human Services Director. As part of this position, you will be responsible for handling sensitive and confidential information. About Human Services: Through early childhood education, adult and child protection, job training, food assistance, Medicaid, and other programs, Jefferson County Human Services has an additional five internal Divisions that work with hundreds of community partners to help people build better, safer lives. Human Services provides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive. SCHEDULE: After an on-site training period, this position has the option to work a schedule of five 8-hour days per workweek (Monday-Friday), or four, 10-hour workweek (Monday – Thursday) with a minimum of two in-office days per week and the opportunity to work remotely the rest of the week. COMPENSATION: Hiring Range: $27.00 – $28.60 USD Hourly Compensation will be determined based on education, experience, and skills. BENEFITS: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires , retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.

Requirements

• High school diploma or GED or equivalent certificate.
• A minimum of three years of work experience in a high-volume customer services environment.
• Note an equivalent combination of education and experience is acceptable.
• Must become CJIS certified within 6 months of hire.
• Must become a Notary within 6 months of hire.

Nice To Haves

• A minimum of three years of work experience in a high-volume customer services environment.
• CBMS experience or ability to navigate complex computer systems and databases is strongly preferred.
• Familiarity with Assistance Programs including Supplement Nutritional Assistance Program (SNAP), Cash, Medical.
• Experience working in a role where accuracy is extremely important.
• Proficient experience in Excel, Word, One Drive and PowerPoint.
• Humility to accept and apply feedback received from supervisors and management as a growth opportunity.
• Skills and attributes that would lead to success in this role include:
• Ability to use critical thinking to troubleshoot and problem solve.
• High organization and prioritization skills - ability to be able to complete a task after an interruption.
• Ability to make independent decisions.
• Attention to detail and accuracy.
• Strong follow up skills
• Ability to gather facts and communicate them appropriately.
• Ability to create documents through all Microsoft programs.
• Strong written and communication skills.

Responsibilities

• Database Entry & Reporting: Navigate complex computer systems and databases, such as CBMS. Maintain electronic department files. Distribute report data to other departments and interest groups. Act as a county liaison for local and state assistance programs.
• Administrative Duties: Establish and maintain confidential files. Order supplies, reconcile supply invoices, and maintain inventory of supplies. Distribute and process incoming and outgoing mail. Maintain meeting agendas, minutes, and team calendars. Serve as a backup to the Executive Assistant to the Human Services Director. Communicate department and division information with various internal and external stakeholders and community partners. Assist in coordinating stakeholder meetings. Monitor and respond to multiple email inboxes. Perform all administrative tasks for the Program Integrity team.
• Deliver Excellent Customer Service: Provide customer service by interpreting and explaining regulations, policies, standards, and procedures to internal and external customers. Monitor and respond to calls left on the fraud hotline and Program Integrity inbox.
• Special Projects: Perform a variety of high-level administrative duties including researching, compiling, and maintaining reports and assisting with development of policies/procedures. Assist in the preparation of project implementation plans. Assist Program Integrity team with creating training materials.
• Other duties and responsibilities as assigned.

Benefits

• medical, dental, and vision insurance
• paid time off and holidays including a starting bank of 40 hours of PTO for new hires
• retirement matching
• wellness programs
• tuition reimbursement
• flexible schedules
• remote work options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees