Program Facilitator

Year Up•New York, NY

1d•$75,000 - $90,000•Hybrid

About The Position

Reporting directly to the Director of Central Program Delivery on the Central Program Team, the Program Facilitator is responsible for leading the design and delivery of program solutions that are on the vanguard of Year Up United’s evolving program models utilizing centralized instruction and support. The Program Facilitator will be responsible for overseeing, designing, and delivering unique pilots that seek to connect Opportunity Youth to career-track jobs in rapidly scalable ways. The Program Facilitator is also responsible for driving and leading site-based projects that provide Year Up United with invaluable leverage and flexibility. The ideal candidate will thrive in a fast-paced, dynamic, complex start-up, ever-changing entrepreneurial work environment. The candidate will be a strong and effective communicator who can expertly and independently navigate a variety of responsibilities, is comfortable with change, and can design and deliver training programs and solutions that achieve strong program outcomes. The candidate demonstrates strong facilitation and coaching skills and understands the principles of adult learning, how to effectively remove barriers to learning, and how to support and engage students in an open/flipped classroom environment. To be successful in this role, you will be tech savvy and creative and brings expert communication, administrative, and management skills that serve as a model for participants and partners. The candidate can juggle multiple relationships and a range of small and large-scale projects at once, has experience managing through influence, and can work collaboratively across internal and external stakeholders to ensure that all goals and metrics centered on student success are achieved. In keeping with Year Up United’s values, the Associate Director will have the opportunity to interact with students as coach, group facilitator, and advocate, participating in creating and sustaining a positive educational environment, with trust among students, faculty and site leaders. Salary Range: $75,000 - 90,000

Requirements

At least 5+ years of experience in facilitating/teaching and coaching Opportunity Youth
Proficient in case management documentation with skills in creating and executing support plans (MSW a plus)
Experience creating virtual learning communities and coaching students by leveraging technology
Experience designing, teaching, and facilitating workforce readiness curriculum and trainings with a commitment to asset-based adult learning principles
Knowledge of job coaching, career counseling, job training and/or enterprise staffing requirements
Experience as an advocate or case manager for historically underserved individuals
Knowledge and understanding of crisis intervention protocols and modalities
A professional and resourceful style with the ability to work independently and as a team player, to take initiative, and manage multiple tasks and projects at a time
High comfort level in having one-on-one coaching conversations and facilitating difficult conversations with staff and students alike
Exceptional interpersonal skills with demonstrated experience in collaboration across diverse teams and geographic areas to solve complex problems effectively
Proven ability to make good, proactive decisions in potentially emotionally charged situations and/or in the absence of complete clarity; comfortable taking risks
Ability to handle sensitive and confidential information with discretion
A passion for working with young adults, an unshakable belief in their potential
Commitment to diversity and inclusion & Demonstrated experience working with diverse teams and engaging diverse groups of people with an understanding of the importance of cultural competency
Proficiency with the Microsoft Office Suite, particularly Outlook and Word
Understanding of the Opportunity Divide and its drivers

Responsibilities

Delivery Lead Work collaboratively with partners to ensure alignment across teams and coordinate support for students while ensuring that the needs of all parties are met
Build and manage relationships with critical project stakeholders and drive a process to share information with the broader team on an on-going basis
Develop programmatic materials and processes with an eye towards replication and scale across projects, teams, and markets
Make programmatic decisions that meet the needs of both the students and employer partners
Document program and participant-related data and synthesize/report out on trends and learnings
Oversee additional program facilitators assigned to specific pilots and projects
Represent the learning coach perspective when working with various functional teams
Contribute insights, learnings and improvements to program pull ups/debriefs and support the development of improved systems for future program iterations
Learning Coach and Instructional Facilitator Ensure that Year Up United students are “graduate ready” upon completion of program through college-level and career-focused trainings conducted in all phases of the program for students:
Own and drive all aspects of teaching and assessing students in a twice-weekly “Career Development and Interpersonal Relations” course as student prepare to go on internship
Own and drive all aspects of teaching and assessing a once-weekly Internship Seminar for students as they transition from internships to career
Own and drive all aspects of the systematic delivery of skills-based seminars and courses for graduates of the program as they continue on their job search; including but not limited to topics such as: resume writing, job searches, interviewing techniques and make connections to higher education resources like FAFSA, grant/scholarship research, and college enrollment
Ensure the accurate tracking of all metrics in a CRM (Salesforce.com) and LMS
Support students’ professional growth and development through thoughtful facilitation and coaching
Provide check-ins and support structures that complement the student online learning experience
Anticipate, identify and respond to student needs to provide high-quality services for students
Provide regular updates on the status of the program and participants (highlights, retention challenges, issues to flag, etc.) to support student success
Gather feedback of participant’s progress and success to inform partners and Year Up United staff
Develop and maintain relationships with other functional teams within the organization that are critical to serving students successfully
National Program Team Member Collaborate with Year Up United National and direct service teams to support projects and provide high-quality coaching support for students in their journey to achieve career readiness
Support local program teams with general execution needs related to Year Up United’s high support/high expectations model
Provide regular updates on the status of the projects and participants, highlighting achievements, addressing concerns, and managing milestones with Year Up United National and direct service teams to ensure project success
Develop materials with an eye towards replication and scale across projects, team and markets
Other duties as assigned
Year Up United Citizen Live the values of Year Up United and integrate them into one’s work on a daily basis
Participate in initiatives that support the effectiveness, growth and impact of Year Up United
Serve as student advisor/mentor, and participate in Learning Community with local sites