Program Enrollment Specialist (Temporary)
About The Position
The Community Group (TCG) is a private, nonprofit organization creating opportunities through education since 1970. TCG manages a range of programs, including a network of early childhood and out-of-school time programs, a network of charter and district public schools, consulting and training programs, and a child care resource and referral program, Child Care Circuit. Role Summary: The Program Enrollment Specialist manages an assigned portfolio of accounts, provides backup support for front desk operations, and ensures compliance with EEC policies for supportive, income-eligible, and voucher contracts. This is a temporary, full-time position and reports to the Program Enrollment Manager.
Requirements
- High School Diploma is required
- Background record check completed prior to employment
- Demonstrated customer service orientation
- Strong computer Skills (word, excel, outlook, other –ELV, CCFA, KINDERWAIT)
- Excellent verbal and written communication skills
- Strong math & logic skills
- Works well in a team environment and independently when needed
- Flexibility, patience and a sense of humor essential.
Nice To Haves
- Associate’s Degree in related field is preferred
Responsibilities
- Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts
- Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in ELV & CCFA
- Manage and maintain 100% slot capacity for program
- Recruit for program waitlist and fill slot openings
- Develop competency around complete attendance and billing cycle
- Provide back up to other Enrollment Specialist when needed
- Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed
- Complete and ensure 100% quality control accuracy for intakes and reassessments
- Maintain strict confidentiality according to agency and state policies
- Assist with main line phone calls and transfer to appropriate extension
- Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members
- Manage internal program waitlist and ensure Kinderwait is being updated
- Maintain open communication with parents, co-workers, and programs
- Maintain a professional manner at all time with parents, co-workers, and programs
- Attend regularly scheduled staff meetings
- May be assigned other duties as needed by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
