Program Enrollment Specialist (Temporary)

The Community Group•Lawrence, MA

4d•$19 - $22

About The Position

The Community Group (TCG) is a private, nonprofit organization creating opportunities through education since 1970. TCG manages a range of programs, including a network of early childhood and out-of-school time programs, a network of charter and district public schools, consulting and training programs, and a child care resource and referral program, Child Care Circuit. Role Summary: The Program Enrollment Specialist manages an assigned portfolio of accounts, provides backup support for front desk operations, and ensures compliance with EEC policies for supportive, income-eligible, and voucher contracts. This is a temporary, full-time position and reports to the Program Enrollment Manager.

Requirements

High School Diploma is required
Background record check completed prior to employment
Demonstrated customer service orientation
Strong computer Skills (word, excel, outlook, other –ELV, CCFA, KINDERWAIT)
Excellent verbal and written communication skills
Strong math & logic skills
Works well in a team environment and independently when needed
Flexibility, patience and a sense of humor essential.

Nice To Haves

Associate’s Degree in related field is preferred

Responsibilities

Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts
Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in ELV & CCFA
Manage and maintain 100% slot capacity for program
Recruit for program waitlist and fill slot openings
Develop competency around complete attendance and billing cycle
Provide back up to other Enrollment Specialist when needed
Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed
Complete and ensure 100% quality control accuracy for intakes and reassessments
Maintain strict confidentiality according to agency and state policies
Assist with main line phone calls and transfer to appropriate extension
Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members
Manage internal program waitlist and ensure Kinderwait is being updated
Maintain open communication with parents, co-workers, and programs
Maintain a professional manner at all time with parents, co-workers, and programs
Attend regularly scheduled staff meetings
May be assigned other duties as needed by supervisor.