Program Enrollment and Support Specialist

Chautauqua Opportunities Inc•Jamestown, NY

15d•$18

About The Position

Enroll legally exempt providers by following New York State guidelines to support the county's workforce and improve the quality and stability of home-based childcare in our community.

Requirements

Associate degree in Business, Human Services preferred, HS diploma GED required
3 or more years of experience working in a detailed oriented customer service position
Ability to receive and convey detailed information
Excellent customer service skills
Extremely detail-oriented, with strict attention to required task deadlines
Exemplary organizational and file/ document maintenance skills
Ability to work as part of a team but also self-reliant in initiating and completing work independently
Strong organizational written, verbal, and interpersonal skills
Strong computer skills
Ability to lift up to and including 10-25 pounds of physical effort
Must be able to provide consistent even tempered customer service at all times
Valid Driver’s license
Authorized Driver of a COI Vehicle
Pre-employment drug and alcohol testing required
Reliable transportation
Ability to travel throughout the county
Works compassionately with a diverse population

Nice To Haves

Bi-lingual (Spanish & English) preferred

Responsibilities

Maintains knowledge of services, regulations, program contracts, mandates, and deliverables
Processes and approves applications and renewals for families of children receiving childcare assistance who select legally exempt childcare providers.
Conducts background checks, criminal history reviews, database checks, and NYS fingerprinting checks.
Conducts compliance inspections of legally exempt childcare programs working under the auspices of the NYS Office of Children & Family Services (OCFS)
Enters inspection data documenting compliance in the OCFS Child Care Facility System (CCFS) database.
Meets all legally exempt contract performance standards and timelines.
Facilitate Legally Exempt quality improvement initiatives
Collaborate with Professional Development team and OCFS to provide trainings for Legally Exempt Providers
Provides in-person, telephone, and on-site; technical assistance, intensive technical assistance, and consultation to providers and program staff on a variety of issues related to legally exempt childcare operation and regulations
Is knowledgeable of, and makes referrals to, other community resources as needed to promote best practice in early childhood and compliance with applicable laws and regulations
Maintain case files and appropriate entries into CCFS in the time, manner and form required by OCFS.
Stays current with NYS regulations and childcare best practices.
Assists in the childcare council’s effort to market family childcare in the community as a home-based business opportunity and recruit new family childcare providers
Participates in outreach efforts to inform the community about the Child Care Council and its services.
Assists in collecting feedback and data to inform agency services assessment
Support CACFP and Summer Food Programs
Provide reception coverage as needed
Promotes agency mission.
Maintains confidentiality and complies with the code of ethics.
Maintains consistent professional customer service.
Job performance incorporates integrated service delivery model while promoting self-sufficiency.
Other duties as designated by supervisor