PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

State of Arkansas

About The Position

The LTSS Program Eligibility Supervisor/Expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate and efficient eligibility determinations for state-administered assistance programs, and for reviewing, verifying, and determining applicant eligibility for state-administered programs. This position provides leadership, guidance, and support to a team responsible for processing applications, reviewing eligibility cases, and delivering high-quality customer service to Arkansas residents.

Requirements

At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity.
Strong understanding of eligibility determination processes, regulations, and case management.
Ability to analyze complex cases, apply policies, and make informed decisions.
Proficiency in data entry, reporting systems, and case management software.
Skilled in analyzing issues, identifying solutions, and making sound judgments.
Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials.
Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

Nice To Haves

A bachelor's degree in sociology, psychology, or a related field; plus, three (3) years of experience in determining eligibility for service programs, including two (2) years in a supervisory or leadership capacity within the program.

Responsibilities

Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.
Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
Develop and implement strategies to improve team efficiency, accuracy, and productivity.
Oversee the review and processing of program applications and eligibility determinations.
Ensure accurate and timely case decisions based on program policies and applicant qualifications.
Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
Conduct quality assurance reviews and audits to identify and correct errors.
Address complex eligibility issues and escalate cases requiring higher-level review.
Resolve customer complaints and inquiries in a professional and timely manner.
Analyze trends in program applications, eligibility approvals, and error rates to improve operations.
Prepare reports on program performance, caseload statistics, and compliance findings.