PROGRAM ELIGIBILITY SPECIALIST II

State of Arkansas•Little Rock, AR

About The Position

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. The Program Eligibility Specialist II A+ Team Supervisor is responsible for supervising the activities of A+ team members providing Options Counseling as outlined in the A+ Team Procedure Manual. The Program Eligibility Specialist II must be knowledgeable of all Federal and State long term support services, policies, and procedures. A+ team activities compliment the regulations of nursing facilities, CMS (MDS Section Q), by providing Options Counseling services. DHS and DAABH are responsible for timely service delivery and follow through of State Law (Act 516) and federal regulations (Supreme Court Olmstead Decision of 1999). Hiring Manager: Tiffany Barnes Special Work Conditions/Preferences: Frequent in-state travel required. The A+ Team Supervisor will spend a large percentage of time interacting with Team members in a variety of situations and locations; and is expected to have and maintain reliable transportation. Must be able to travel by car and foot to a variety of locations which may include, but are not limited to: nursing homes, hospitals, clinics, DHS offices, family home(s), offices, banks, and/or community organizations. Position InformationJob Series: Program Eligibility – Career PathClassification: Program Eligibility Specialist IIClass Code: PPE03PPay Grade: SGS06Salary Range: $52,137 - $77,163Job SummaryThe Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.

Requirements

Proficiency in data analysis, record management, and case processing systems.
Strong problem-solving skills to assess and resolve eligibility issues effectively.
Ability to interpret program policies and apply them to individual cases.
Ability to prepare, present, and review oral and written information and reports.
Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner.
Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records.
Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.
At least two years of experience in eligibility determination, case management, social service administration, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Responsibilities

Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.
Maintain case records and documentation in compliance with state and federal regulations.
Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.
Identify potential discrepancies or fraudulent applications and escalate cases for further review.
Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits.
Assist clients with completing forms, gathering necessary documentation, and understanding their case status.
Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner.
Educate applicants on program policies and available resources to ensure full transparency.
Ensure compliance with state and federal regulations governing program eligibility.
Conduct quality control checks and audits to maintain accuracy in eligibility determinations.
Generate reports and case summaries as required for internal review and audits.