Program Driver/Coordinator

The Just One Project•Las Vegas, NV

About The Position

The Meals on Wheels Coordinator/Driver is responsible for ensuring effective and compassionate delivery of home-delivered meal services to eligible clients while supporting daily program operations. This position serves as both a driver and an administrative coordinator, providing direct meal delivery support and assisting with client intake, service continuity, and communication between clients, caregivers, case managers, and internal staff. The role works closely with the Meals on Wheels Manager to maintain efficient service, address client needs, and ensure excellent program operations with dignity and respect.

Requirements

Builds rapport with diverse populations with compassion, professionalism, and cultural sensitivity
Strong organizational skills and attention to detail in scheduling, data entry, and service coordination
Ability to work independently while collaborating effectively across departments
Maintains confidentiality and adheres to data privacy standards
Excellent verbal and written communication skills with clients, volunteers, and internal teams
Proactive and resourceful in resolving service delivery challenges
Adaptable and responsive to shifting priorities and urgent client needs
Familiarity with route planning, GPS navigation, and safe loading and unloading practices
Knowledge of vehicle maintenance and safety protocols
Proficient in Salesforce or other client management systems
Strong working knowledge of Google Workspace and Microsoft Office Suite
High school diploma or equivalent
3+ years of professional driving experience with box trucks, vans, or other large vehicles
2+ years of administrative, client services, preferably in a social services or community-based organization.
Proven professional driving experience with a clean driving record
Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.
Must possess valid unrestricted driver's license

Nice To Haves

1+ year of Nonprofit experience
Experience working with vulnerable populations or community based programs

Responsibilities

Loading, unloading, preparing, inspecting, and operating delivery vehicles safely
Transporting and delivering meals and essential items to clients in a timely and respectful manner
Reviewing items prior to delivery to ensure quality and freshness
Abiding by all transportation laws, safety regulations, and maintaining a clean driving record
Wearing The Just One Project branded clothing while in the community
Monitoring vehicle wear and tear and reporting maintenance needs promptly
Escalating unsafe vehicles, driving conditions, or delivery concerns to the Meals on Wheels Manager
Providing real time feedback on route barriers, client needs, and delivery challenges
Reaching out to clients based on referrals to assess eligibility, gather intake information, and explain program services
Serving as a liaison between clients, caregivers, social workers, and case managers to support broader client needs
Monitoring client wellness and service satisfaction, reporting significant changes in condition or service needs
Responding promptly to client inquiries, concerns, or delivery issues with empathy and professionalism
Supporting route coordination and adjustments when the Meals on Wheels Manager is unavailable
Tracking meal counts, delivery statistics, client changes, and program documentation for reporting
Assisting with contingency planning to ensure uninterrupted service during emergencies, severe weather, holidays, or disruptions
Maintaining accurate and confidential client records in Salesforce or other systems
Any other job duties as assigned