Program Director (Kenilworth)

Childrens Rescue Fund•New York, NY

About The Position

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory compliance, contractual requirements, and organizational standards. This individual is responsible for the management of our Kenilworth location in Brooklyn, NY.

Requirements

Master’s Degree in Social Work from an accredited college/university
NYS licensure (LCSW or LMSW) strongly preferred
Minimum of four years’ human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management
Ability to think and act calmly in emergency situations
Ability to work with a team
Attention to detail and problem-solving skills
Strong organizational skills with the ability to manage tasks efficiently
Excellent time management skills with the ability to prioritize assignments
Excellent analytical, evaluative, and human service management skills
Excellent written and oral communication, organizational, supervisory, and leadership skills
Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment
Must be adept and comfortable with crisis management
Ability to work effectively with a wide range of community-based providers
Knowledge of community health services, social service support agencies, and networks
Familiarity with DHS and OTDA social service documentation policies and procedures
High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases

Nice To Haves

Experience with multi-problem families and/or individuals desirable
NYS licensure (LCSW or LMSW) strongly preferred

Responsibilities

Monitor the program’s effectiveness to ensure that the program is achieving goals and targets as defined by DHS
Manage the program’s multi-disciplinary teams and ensure integration of delivery of services to clients
Ensure program staff implement procedures and policies to ensure quality service provision
Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters
Ensure billing reports are submitted in a timely manner, collaborate with the organization’s fiscal department to ensure management responds in a timely manner to billing inquiries and requests for billing corrections
Review and approve purchase requisitions and ensure that all expenditures comply with organizational procurement procedures
Collaborate with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations
Collaborate with the Regional Director of Facilities/Operations in ensuring that the program meets 95% occupancy rate
Monitor unit work orders and complaints, ensure the operations teams respond to work orders and complaints in a timely manner
Monitor and analyze reports and dashboard to ensure the program meets annual program goals and targets which support the mission and vision of the organization
Monitor DHS performance metrics and collaborate with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics
Lead the implementation of continuous quality improvement activities
Develop systems, processes, and tools which ensure the program meets/exceeds government/funder standards
Conduct program audits to ensure compliance with organizational and government/funder standards
Collaborate with organizational leadership in analyzing findings from internal and external audits while establishing measures to improve the delivery of services and deficiencies
Lead or participate in CQI projects and committees
Submit quality and timely reports to the organization and other regulatory agencies as mandated to ensure the program complies with reporting requirements
Hire, train, coach, and provide support to direct reports; provide on-going performance feedback and reviews in accordance with organizational policies
Ensure staff receive required trainings to ensure optimal performance and delivery of service to clients
Collaborate with Human Resources in addressing staff performance issues
Promote collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals
Establish liaisons with appropriate community agencies to maintain linkages for services needed by the clients
Participate in local community meetings and serve as liaison with local community members and representatives