Program Director

ServiceNet•Agawam, MA

2d•$50,079 - $52,139•Onsite

About The Position

At ServiceNet’s Developmental Brain Injury Services (DBIS), we are committed to supporting individuals with brain injuries to lead safe, enjoyable, and meaningful lives at home and in their communities. Using Positive Behavior Support (PBS) strategies, our staff work collaboratively to create empowering environments that evolve with the needs and goals of those we serve. As Program Director, you’ll lead the daily operations of a residential program, ensuring high-quality care, program compliance, and staff leadership—while fostering a culture of respect, creativity, and personal growth.

Requirements

Supervisory/management experience preferred .
Minimum of a High School Diploma or GED required .
Experience working with individuals with brain injuries or developmental disabilities.
Valid driver's license with a clean driving record.
Strong communication, organizational, and computer skills.
Ability to pass a background screening (CORI).

Nice To Haves

Preferred certifications: MAP, PABC, CPR/First Aid.

Responsibilities

Support the successful launch of a new residential program, including home setup, furnishing, hiring, and staff training.
Ensure ongoing compliance with licensing and regulatory standards.
Lead, teach, and model best practices for staff using PBS strategies.
Oversee the health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreational engagement.
Manage individual financial needs and reporting.
Participate in a rotating 24-hour on-call schedule and coordinate coverage during staff absences.
Contribute actively to ISP reviews, treatment team meetings, and individualized planning (goals, behavior plans, safety plans).
Organize and lead regular program staff meetings.
Maintain agency certifications and documentation standards.
Perform additional duties as assigned by the Director of Operations.