Program Director

Securitas-posted 1 day ago
Full-time • Mid Level
Remote • Saint Louis, MO
5,001-10,000 employees
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The Global Clients Americas (GCA) Program Director is a senior leadership role responsible for overseeing multiple retail client programs across the United States. This individual ensures operational excellence, high levels of client satisfaction, and strategic growth through proactive leadership and close collaboration with District Managers and cross-functional partners. The ideal candidate brings a strong background in retail operations or supporting retail clients, a deep understanding of service delivery, and proven experience driving organic growth through relationship development, contract amendments, and proposal execution. This role requires a confident communicator who takes initiative, leads with accountability, and thrives in a fast-paced, service-oriented environment.

  • Client Engagement & Relationship Management Serve as the primary strategic partner and trusted advisor for assigned retail client programs.
  • Lead client communications, quarterly business reviews, and executive-level presentations.
  • Proactively identify and execute opportunities for organic growth through amendments, expansions, and proposals.
  • Strengthen client partnerships through transparency, accountability, and a service-first approach.
  • Operational & Financial Leadership Maintain full P&L ownership for assigned portfolios, overseeing $16M in annual revenue .
  • Monitor account performance, profitability, and compliance with contractual obligations.
  • Collaborate closely with District Managers to ensure staffing, training, and service delivery align with client expectations.
  • Leverage KPIs and data analytics to track performance and drive continuous improvement.
  • Program Management & Governance Develop, implement, and standardize operating procedures to ensure consistency across multi-site client programs.
  • Oversee contract compliance, documentation, and change management related to amendments and proposals.
  • Partner with internal teams including Finance, HR, Legal, and Technology to support compliant, efficient, and high-quality delivery.
  • Lead start-ups, transitions, and new initiatives with precision, speed, and accountability.
  • People Leadership & Collaboration Provide leadership, guidance, and oversight to multiple District Managers supporting retail portfolios.
  • Foster strong communication and alignment between corporate, field, and client-facing teams.
  • Promote a culture of collaboration, accountability, and operational excellence.
  • Innovation & Strategic Improvement Identify opportunities for service enhancement, process innovation, and operational efficiency.
  • Integrate technology, automation, and data-driven tools to improve visibility and performance.
  • Drive initiatives that strengthen long-term client retention and sustainable revenue growth.
  • Bachelor’s degree or equivalent combination of education and experience.
  • 5+ years of progressive leadership experience in operations, program management, or client/account management.
  • Retail industry experience or experience supporting retail clients required.
  • Demonstrated success managing multi-site or multi-client portfolios .
  • Proven experience developing and presenting proposals, amendments, and organic growth plans.
  • Advanced proficiency in Microsoft Excel and PowerPoint , with strong analytical and executive presentation skills.
  • Strong business writing skills, particularly in client communications, proposals, and executive summaries.
  • Exceptional communication, relationship-building, and stakeholder management skills.
  • Strong customer service orientation with a high sense of accountability.
  • Self-starter capable of managing priorities independently in a remote environment.
  • Collaborative leader comfortable partnering with District Managers and cross-functional teams.
  • Strategic thinker with strong analytical, organizational, and problem-solving abilities.
  • Experience with Smartsheet, Oracle ERP systems, or similar workflow platforms preferred.
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Paid Time Off: 10 vacation days, 4 floating holidays, and 6 sick days annually
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