Program Director

Gallagher•Phoenix, AZ

39d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We are currently seeking an experienced and relationship-driven property and casualty insurance expert to join our team and serve as a Program Director for our Public Entity and religious pools in Louisiana. As Program Director, you’ll be the trusted advisor and relationship lead for our housing authority and public entity clients—supporting them with expert guidance, responsive service, and proactive claims and governance support. The Program Director will serve as the primary point of contact for RPA’s Louisiana-based property and casualty risk pools. This role involves overseeing member relationships, coordinating governance and board activity, and ensuring the delivery of high-touch customer service and program excellence. How You’ll Make an Impact Client Stewardship: Serve as the go-to contact for all member needs, from onboarding to renewal Program Governance: Plan and attend board meetings, assist with meeting agendas, and present updates Claims & Risk Management: Liaise with TPA partners and elevate high-impact claims issues as needed Member Engagement: Travel regionally to visit members, review coverage, and conduct program reviews Operational Coordination: Collaborate with internal teams on billing, documents, coverage issuance, and compliance

Requirements

Active P&C Insurance License
2+ years of P&C insurance, public risk pool, or nonprofit experience
Strong communication, relationship management, and organizational skills
Experience working with public boards, committees, or governance bodies
Must be open to travel

Nice To Haves

Passion for public service and risk-sharing principles
Strong problem-solving and time management abilities
Able to build rapport with a diverse range of stakeholders

Responsibilities

Serve as the go-to contact for all member needs, from onboarding to renewal
Plan and attend board meetings, assist with meeting agendas, and present updates
Liaise with TPA partners and elevate high-impact claims issues as needed
Travel regionally to visit members, review coverage, and conduct program reviews
Collaborate with internal teams on billing, documents, coverage issuance, and compliance

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program