Program Strategy

J.D. Power

2d • $155,000 - $210,000 • Remote

About The Position

This role includes management of senior client relationships and oversight of project delivery. It directly contributes to the achievement of J.D. Power automotive sales targets through the continued growth of SmartDigital products and services with an OEM client. The Program Manager role will own the facilitation of select deliverables like program roadmaps, program scope, as well as managing client expectations for workflow and responsibilities. The Program Director role is critical to both our clients' success as well as our program.
The Program Director role is critical to aligning JD Power delivery and projects with OEM expectations and priorities. You will positively influence the J.D. Power strategic roadmap with dynamically changing OEM digital program environment.

Requirements

• 5+ years of professional client-facing experience in auto, marketing, or data industry or direct OEM client experience
• Self-starter, eager to learn and grow
• Passionate about delivering world-class products to A-list clients
• Bachelors degree required
• strong communication and interpersonal skills to bring together differing opinions and keep various delivery teams accountable to our client’s visions.
• organize projects and help collaborate with teams to understand business needs to execute at a technical level and deliver on time.

Responsibilities

• Build strong client relationships across all digital services offered including dealer websites, digital advertising, and enterprise lead management.
• Understand clients’ strategic agenda and challenges; act as a thought partner and trusted advisor to clients.
• Identify account growth opportunities; pitch product enhancements and new products.
• Collaborate with Product and Delivery teams on client roadmap and project execution.
• Ensure client satisfaction via high quality work, responsiveness, thoughtfulness, and sharing of industry insights.
• Advocate for the client’s priorities internally; supervise quality assurance for optimum client satisfaction.
• Stay abreast of industry developments impacting our clients.
• Lead and manage the Partner Managers across the program to help craft and deliver the daily workflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level