Program Director

Profound Treatment•Los Angeles, CA

20d•Onsite

About The Position

West Health is seeking an experienced and mission‑driven Program Director to oversee daily program operations, ensure regulatory compliance, and drive performance and quality improvement across all service lines. This leader will guide multidisciplinary teams, uphold clinical and operational excellence, and support the organization’s commitment to delivering high‑quality behavioral health and substance use disorder treatment.

Requirements

Current TB test, First Aid/CPR certification, and valid CA Driver’s License.
Ability to pass random UA/breathalyzer testing per company policy.
Demonstrated leadership experience in behavioral health, substance use disorder treatment, or a related healthcare setting.
Strong knowledge of regulatory and accreditation standards (DHCS, Joint Commission, etc.).
Excellent verbal and written communication skills.
Proven ability to motivate and lead diverse teams.
Strong organizational, administrative, and problem‑solving skills.
Minimum four years of continuous sobriety required.
Experience in a residential or outpatient substance use disorder treatment program.
Prior leadership experience overseeing multidisciplinary teams.
Familiarity with quality assurance processes and performance improvement initiatives.

Nice To Haves

Certification with CCAPP or CAADE, and/or licensure with the California BBS (LMFT, LPCC, LCSW) (Preferred)

Responsibilities

Provide daily leadership, supervision, and operational oversight of all program and facility functions.
Implement organizational philosophy, strategic plans, and policies and procedures.
Maintain direct communication with the CEO regarding urgent issues, operational decisions, and program needs.
Conduct regular facility rounds to ensure client satisfaction, safety, and program integrity.
Serve as on‑call designee for emergencies or assign appropriate coverage.
Ensure full compliance with state and federal regulations, including DHCS and other governing bodies.
Maintain adherence to accreditation standards (e.g., Joint Commission).
Lead and support accreditation visits, audits, and corrective action planning.
Address deficiencies, grievances, and compliance findings in a timely and effective manner.
Oversee recruiting, interviewing, hiring, training, performance management, and disciplinary actions for all program staff.
Conduct annual performance evaluations for direct reports.
Identify staff development needs and promote a culture of continuous training and professional growth.
Schedule and lead staff meetings and required trainings.
Collaborate with the Medical Director, Clinical Supervisor, Quality Assurance Manager, and other key partners to ensure accurate, timely, and compliant clinical documentation.
Provide clinical backup by facilitating individual or group counseling sessions as needed.
Conduct and oversee individualized, ethical ACA interventions.
Support client transportation needs when required.
Monitor client satisfaction through surveys, feedback, reviews, and community meetings.
Evaluate audit results and implement corrective action plans to enhance program quality.
Ensure a safe, therapeutic, and client‑centered environment.
Maintain strong relationships with admissions, billing, medical staff, and external service providers.
Collaborate with billing and clinical teams to optimize length of stay and billing efficiency.
Serve as point of contact for program tours, accreditation officials, and external partners.
Pursue ongoing education and maintain affiliations with professional organizations related to behavioral health and substance use disorder treatment.